Customer Service Specialist

Agrumaria; Uri; In loco; EUR 26.000 - 36.000; Tempo pieno

Descrizione del lavoro

Agrumaria, realtà familiare nel settore ingredienti per nutrizione e bellezza, cerca un Customer Service Specialist per gestire relazioni con clienti nazionali ed internazionali e offrire supporto completo durante vendita e post-vendita.

Il candidato ideale possiede laurea in discipline affini, 1–2 anni di esperienza e ottima padronanza dell’inglese. Ruolo on-site a Reggio Calabria, con focus su qualità del servizio e crescita del business.

Competenze

• Laurea in lingue, economia o discipline affini.
• 1–2 anni di esperienza in ruoli simili, preferibilmente in contesti internazionali.
• Ottima padronanza dell’inglese (C1 o superiore).

Mansioni

• Gestire le comunicazioni quotidiane con i clienti, assicurando supporto tempestivo ed efficace.
• Monitorare ordini dal ricevimento alla consegna, nel rispetto dei tempi concordati.
• Coordinare con logistica, commerciale, produzione per risolvere problemi operativi.
• Fornire supporto proattivo ai clienti, individuando soluzioni per migliorare soddisfazione e loyalty.
• Supportare il team di vendita nello sviluppo di strategie di crescita per i mercati di riferimento.
• Richiedere documentazione export (documenti di trasporto, fatture, certificazioni) e gestire richieste di assistenza doganale.
• Analizzare feedback clienti e individuare aree di miglioramento dei processi aziendali.

Conoscenze

Inglese (C1)

Servizio al cliente

Formazione

Laurea in lingue, economia o discipline affini

Strumenti

Pacchetto Office

ERP/CRM

Descrizione del lavoro

Descrizione dell’offerta di lavoro

Founded in 1985, Agrumaria is a nature-inspired family company specialized in ingredients for Nutrition and Beauty industries. With 40 years of experience, we have established ourselves as a reliable partner for customers worldwide, combining technical expertise with a strong focus on innovation.

Our approach is grounded in continuous investment in R&D, enabling us to deliver high-quality products that meet the evolving needs of the global market. With a presence that spans across multiple continents, including a new facility in Egypt, we are committed to ensuring excellence in every aspect of our work.

Visit Life at Agrumaria Page to learn more about the company.

Role Overview:

We are seeking a highly motivated Customer Service Specialist to join our team, which is dedicated to managing and strengthening relationships with national and international customers. The selected candidate will play a pivotal role in delivering an exceptional customer experience, providing comprehensive support throughout the sales and post-sales processes.

In your role you will:

• Manage daily communications with customers, ensuring timely and effective support;
• Monitor orders, from receipt to delivery, ensuring compliance with the agreed timing and conditions;
• Coordinate with internal departments - logistics, commercial, production - to resolve any operational issues;
• Provide proactive customer support, identifying solutions to improve satisfaction and loyalty;
• Support the sales team in developing growth strategies for the target markets;
• Request the necessary documentation for export - delivery notes, invoices, certifications - and manage any requests for customs assistance;
• Analyze customer feedbacks and identify areas for improvement in business processes.

The ideal candidate has:

• A Degree in Languages, Economics, or related fields;
• 1-2 years experience in similar roles, preferably in international contexts;
• Excellent command of English (C1 European Level or higher).

Nice to have:

• Knowledge of export practices and international trade regulations;
• Excellent communication skills and customer orientation;
• Aptitude for problem solving and effective management of priorities;
• Good knowledgeof the Office package and any ERP/CRM systems.

Location: Reggio Calabria

Workplace Culture:

Agrumaria fosters a professional environment that values diversity, inclusion, and personal growth. We are committed to creating a workplace where every individual is respected and valued. This commitment is embedded in our hiring practices, company policies, and professional development opportunities. Joining Agrumaria means becoming part of a dynamic, multicultural team with a strategic role in a company expanding rapidly in international markets.

Our values guide everything we do. We prioritize Customer Centricity, delivering tailored, high‑quality solutions that exceed expectations. With a focus on Speed of Action, we respond quickly and efficiently to all needs, while committing to creating a Positive Impact through sustainable products that benefit the environment and society. Through Continuous Improvement, we embrace innovation and growth, constantly refining our work. As One Team, we collaborate with unity and shared purpose through Gentle Leadership that fosters an inclusive and supportive environment, ensuring empathy and kindness define our approach. These principles drive our journey toward excellence and meaningful impact.

Keywords:

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