Customer Service Representative (French and German

GVS; Italia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A reputable company in Italy is seeking a customer service representative to handle order management and strengthen customer relationships. The ideal candidate should be proficient in French and German, with good English and Italian skills being a plus. This position emphasizes strong organizational and communication skills, requiring a proactive attitude in customer interactions. Experience in similar roles is preferred.

Competenze

• Previous experience in customer service, order management, or related roles preferred.
• High attention to detail.
• Problem-solving skills.

Mansioni

• Handle order entry accurately in the system.
• Provide timely order status follow-up to customers.
• Conduct proactive calls to customers to strengthen relationships.

Conoscenze

Proficiency in French and German (spoken and written)

Good command of English

Italian is a plus

Strong organizational skills

Excellent communication and interpersonal abilities

Proactive, customer-focused attitude

Strong Excel skills

Descrizione del lavoro

Responsibilities & Activities

• Handle order entry accurately in the system.
• Provide timely order status follow-up to customers.
• Conduct proactive calls to customers to strengthen relationships and ensure satisfaction.
• Serve as a point of contact for inquiries, ensuring professional and efficient communication.
• Collaborate with internal teams (sales, logistics, etc.) to resolve issues and ensure smooth order processing.
• Maintain up-to-date and precise customer records.

Job Qualifications, Skills & Attitudes

• Proficiency in French and German (spoken and written).
• Good command of English and Italian is a plus.
• Previous experience in customer service, order management, or related roles preferred.
• Strong organizational skills with high attention to detail.
• Excellent communication and interpersonal abilities.
• Proactive, customer-focused attitude with problem-solving skills.
• Strong Excel skills and data analysis capabilities.

We believe that a diverse and inclusive workforce is a lever to running a sustainable and successful business. We are dedicated to creating an inclusive environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We strongly encourage your application, as we value the perspective, experience and potential you could bring.