Customer Service Operations Leader - Contracts & Tenders

ThermoFisher Scientific; Milano; In loco; EUR 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Thermo Fisher Scientific is seeking a Team Leader in Customer Service Administration to guide a team and optimize tender administration, contract handling, and process improvements. You’ll coordinate cross-functional projects and ensure adherence to quality standards while driving service excellence and operational efficiency in a global scientific organization.

The role emphasizes leadership, collaboration with Field Service, Technical Support, Sales, and Quality teams, plus experience with

Competenze

• Advanced degree or a Bachelor’s degree with 2 years in service, customer service, operations, or team coordination.
• Preferred fields: Business Administration, logistics, or related field.
• Experience in regulated environments; knowledge of cGMP is preferred.
• Strong service management and coordination skills, including scheduling service activities and timely resolutions.
• Experience with service contracts, quotations, renewals, and related administrative processes.
• Advanced proficiency in Microsoft Office, especially Excel.
• Excellent organizational, planning, and time-management skills.
• Excellent written and verbal communication with a customer-focused mindset.
• Ability to work independently and drive initiatives through completion.
• Experience with QMS, SOPs, and regulated processes.
• Fluency in English and Spanish is required.
• Cross-functional collaboration with Field Service Engineers, Technical Support, Sales, Customer Service, Supply Chain, and Quality teams.
• Experience with CRM, ERP, and/or Service Management systems.
• Demonstrated ability to maintain service records and generate reports on service performance, KPIs, and operational issues.
• Strong interpersonal skills and the ability to build relationships with customers and stakeholders.
• Willingness to travel occasionally.
• Commitment to customer satisfaction, quality, safety, and regulatory compliance.

Mansioni

• Lead and develop a team, combining leadership with hands-on operations.
• Coordinate tender administration, contract management, and process improvement initiatives.
• Manage cross-functional projects and ensure compliance with quality standards.
• Implement solutions to enhance service delivery and drive business growth.

Conoscenze

Service management

Coordination

Customer service

Coaching staff

Cross-functional collaboration

Problem solving

Communication

Time management

Regulatory compliance

Attention to detail

Formazione

Advanced degree

Bachelor’s degree

Strumenti

Microsoft Office Suite

Excel

CRM systems

ERP systems

QMS

SOPs

Descrizione del lavoro

Thermo Fisher Scientific is seeking a Team Leader in Customer Service Administration to guide a team and optimize tender administration, contract handling, and process improvements. You’ll coordinate cross-functional projects and ensure adherence to quality standards while driving service excellence and operational efficiency in a global scientific organization.

The role emphasizes leadership, collaboration with Field Service, Technical Support, Sales, and Quality teams, plus experience with