Customer Service Engineer

KLA-Belgium; Agrate Brianza; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Company car or car allowance

30 days vacation

Award-winning training

Stock purchase plan

Job summary

KLA is seeking a Customer Support Engineer to support customers with complex tools installed at their sites. The role emphasizes hands-on problem solving across software, electronics, optics, and mechanics for semiconductor-related equipment.

Fluency in English is mandatory, Italian is desirable, and domestic/international travel is expected. A strong emphasis on customer satisfaction and proactive communication is a core part of the role.

Qualifications

• PhD or equivalent with related work experience preferred.
• Master's degree with related work experience may be considered.
• Bachelor's degree in a technical field with 5 years of experience preferred.

Responsibilities

• Support customers with complex capital equipment at their sites with troubleshooting and repair tasks.
• Be the face of the company, ensuring customer satisfaction and maintaining equipment performance.
• Coordinate actions with customers to minimize downtime and disruptions.
• Assist Installation Engineers in resolving problems and sharing knowledge.

Skills

English language

Interpersonal communication

Problem-solving

Hands-on mentality

Travel willingness

Education

PhD or equivalent

Master's degree

Bachelor's degree

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. We are looking for a Customer Support Engineer to support our customers with current and future tools installed at the customer site. Knowledge of mask inspection tools is highly desirable, and experienced internal candidates are preferred. We will consider new graduates provided they demonstrate a strong hands‑on competence and a desire to succeed.

YOUR MAJOR RESPONSIBILITIES

• Successful applicants will be formally trained at one of our award‑winning training centers.
• Domestic and international travel is required on a regular basis.
• Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.
• Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• Provides assistance to Installation Engineers in resolving problems.

WHAT YOU WILL BRING

• Certified engineer or degree from advanced technical school or ~5 years industry working experience.
• Technical military occupational specialties and training may be considered.
• Ability to understand and tackle problems in software, electronics, optics, mechanical, electro‑mechanical and/or electro‑optical systems to address on‑site customer problems.
• Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
• Outstanding interpersonal communication, analytical and problem‑solving skills.
• Proven track record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
• Driven to be hands‑on and passionate about learning new things.
• Proactive communication that facilitates seamless collaboration and address customer requirements effectively.
• Fluency in English is mandatory.
• Proficiency in Italian is highly desirable.
• Full driver’s license.
• Occasional domestic and international travel, including to the United States, may be required as part of this role.

WHAT WE OFFER

• Dynamic opportunity and growth potential in the Semiconductor Industry.
• A competitive, family friendly total rewards package.
• Variable compensation components, e.g. participation in company stock purchase plan.
• Company car or car allowance.
• Award‑winning training.
• 30 days of vacation.

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years.

Base Pay Range: EUR 42.200,00 - EUR 61.867,00 Annually

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem‑solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset. We offer a competitive, family friendly total rewards package.

KLA is proud to be an equal opportunity employer. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

Additional Information

KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [e-mail] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.