Field Service Engineer

Applied Materials, Inc.; Agrate Brianza; In loco; EUR 32.000 - 44.000; Tempo pieno

Descrizione del lavoro

Applied Materials, Inc. is seeking a Field Service Engineer to install, maintain, and upgrade semiconductor equipment at Agrate Brianza (Monza, Italy). You will use digital analytics and diagnostic techniques to address issues, coordinating with customers to ensure smooth operations.

The role requires travel up to 20% and hands-on expertise across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. A university degree in engineering or related post-diploma is preferred.

Competenze

• University Degree in Engineering or ITS post diploma in Automation/Mechatronics.
• Experience with maintenance and troubleshooting of complex equipment is valued.
• Strong analytical and problem-solving skills with hardware/software understanding.

Mansioni

• Manage equipment performance and spare parts supply.
• Perform preventive and corrective maintenance within timelines.
• Assist in troubleshooting hardware using software data and diagnostics.
• Upgrade and retrofit equipment to improve performance.
• Collaborate with stakeholders and participate in customer meetings.

Formazione

University Degree in Engineering

Post Diploma in Factory Automation/Mechatronics

Strumenti

MS Office

Outlook

Excel

Industrial automation

Software analysis

Software coding

Server administration

Descrizione del lavoro

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: €32,000.00 - €44,000.00 Location: Agrate MB,ITA You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. We are looking for a Field Service Engineer, who will support our customer and our team in Agrate Brianza (Monza, Italy), guaranteeing the best performance of Applied Material's Equipment.

Key Responsibilities

• Management of equipment performance and supply of spare parts
• Implement and guarantee all levels of preventative and corrective maintenance within timelines
• Supporting in Troubleshooting activities and fix technical issues on equipment.
• Diagnoses and resolves hardware issues through understanding of software and process data as needed.
• Performs upgrades and retrofits on equipment.
• Ensures that the team apply the correct procedures and checklist for maintenance both corrective and preventive
• Understands and implement correct work methodologies and procedures as per company and customer quality standards.
• Anticipates and responds to equipment issues and escalations in a timely manner
• Collaborates and communicates with company stakeholders
• Participates in internal and customer meetings.
• Within assigned scope, assist management in operation of site service business.
• Assists Applied Materials field management in establishing and achieving objectives for assigned account.
• Keeps field management informed on customer perception of system performance.
• Takes initiative to avoid and resolve customer problems.
• May occasionally initiate projects to drive down costs or increase uptime.
• May work in shift depending on assignment
• Travel flexibility is required

Soft Skills

• Ability into interact in a professional manner with colleagues and customers
• Communicates and presents effectively technical content in a clear manner during customer meetings
• Oriented to team leading and service to customers
• Objective and data driven approach
• Plan and organize work tasks properly and by priorities
• Ability to communicate in a global organization
• Explains technical information within the team and with supporting AMAT network of experts

Computer Skills

minimum capabilities required: Outlook, MS Office (Excel, PowerPoint, etc.) additional capabilities welcomed: advanced software skills, industrial automation, problem solving through software analysis, software coding, Server administration, Computer analyst.

Education

University Degree in Engineering with limited experience or ITS - Post Diploma in Factory Automation/Mechatronics.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 20% of the Time
• Relocation Eligible: No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.