Customer Service Coordinator Spanish Speaker

JR Italy; Genova; In loco; EUR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

A leading logistics company in Genoa, Italy is seeking candidates for a customer service position. The role involves handling inquiries related to shipments, claims, and documentation. Candidates must have a university degree, experience in the shipping industry, and proficiency in English, Spanish, and Italian. This is an exciting opportunity to contribute to efficient import processes in a dynamic environment.

Competenze

• Experience in the shipping industry, preferably in customer service.
• Receptive to new ideas and motivated for personal development.

Mansioni

• Handle customer phone calls.
• Manage correspondence regarding potential claims.
• Handle booking inquiries and amendments via email.
• Process changes of destination and handle shipment exceptions.
• Verify transport exceptions and bill additional costs where applicable.

Conoscenze

Customer service

Proficiency in English

Proficiency in Spanish

Proficiency in Italian

Working knowledge of MS Office

Formazione

University degree or equivalent

Descrizione del lavoro

Social network you want to login/join with:

col-narrow-left

Client:

Hapag-Lloyd AG

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

509971325237225062433710

Job Views:

3

Posted:

22.08.2025

Expiry Date:

06.10.2025

col-wide

Job Description:

Only applications from holders of a valid residence/work permit for EU/Italy will be considered.

ESSENTIAL FUNCTIONS

• Handle customer phone calls.
• Manage correspondence regarding potential claims.
• Handle booking inquiries and amendments via email.
• Process changes of destination and handle shipment exceptions.
• Verify transport exceptions and bill additional costs where applicable.
• Follow procedures for special cargo approval.
• Follow up on transshipment processes.
• Develop expertise in export booking topics.
• Manage documentation exceptions proactively to ensure service delivery.
• Improve customs and documentation processes.
• Handle import documents such as arrival notices, delivery orders, and container releases.
• Coordinate on-carriage activities with transport dispatch upon customer request.
• Manage special equipment return requests.
• Monitor overdue boxes for pickup and return.
• Handle re-export and return shipments.
• Propose improvements to import efficiency.
• Develop expertise in export, documentation, and import functions.

MINIMUM QUALIFICATIONS

• University degree or equivalent.
• Experience in the shipping industry, preferably in customer service.
• Proficiency in English, Spanish, and Italian.
• Working knowledge of MS Office.
• Receptive to new ideas and motivated for personal development.