Customer Service Clerk – Post Office in Bolzano

Poste Italiane Group; Bolzano; Hybrid; EUR 36,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

Meal vouchers

Health insurance

Corporate welfare programs

Job summary

Poste Italiane in Bolzano is seeking a Customer Service Clerk to be the face of the company at the post office, assisting customers and ensuring smooth operations. The role emphasizes promoting Poste products, handling procedures in line with standards, and contributing to customer loyalty and growth.

The position is permanent, with a CCNL Level D salary range and benefits including meal vouchers, health insurance, and corporate welfare programs.

Qualifications

• Five-year secondary school diploma.
• Italian/German bilingual certificate (minimum level: B1).

Responsibilities

• Promote and sell Poste Italiane products and services.
• Manage operational and administrative procedures in compliance with regulations and quality standards.
• Provide information and assistance to foster customer loyalty and business growth.

Education

Five-year secondary school diploma

Italian/German bilingual certificate

Job description

WHO WE ARE

Poste Italiane is a key driver of inclusive growth for the Italian economy, with a unique role defined by its scale, nationwide presence, strong brand recognition, and the trust of millions of citizens.

We are committed to creating value for the communities we serve by offering inclusive products and services and promoting initiatives that generate a positive social impact—while honoring our heritage and looking ahead to the future.

Every day, we build strong relationships based on trust with our customers. By putting people at the center, we ensure transparency, professionalism, innovation, and inclusion.

If you share our values, this is your opportunity to grow and make a real impact.

YOUR ROLE

You will be the face of Poste Italiane, working in our post offices alongside customers and colleagues.

Your key responsibilities will include:

• Supporting the promotion and sale of products and services
• Managing operational and administrative procedures in compliance with regulations and quality standards
• Providing information and assistance to foster customer loyalty and business growth

WHO WE ARE LOOKING FOR

Minimum requirements

• Five-year secondary school diploma
• Italian/German bilingual certificate (minimum required level: B1)

WHAT WE OFFER

Permanent contract

Salary in line with the Poste Italiane Collective Labor Agreement (CCNL - Level D)

Additional benefits include:

• Performance bonus (based on applicable company agreements)
• Meal vouchers
• Health insurance
• Access to corporate welfare programs

WHERE

Bolzano

Deadline

16 November 2026

Work team

Customer Service Clerk in Poste can achieve brilliant results thanks to teamwork with the post office team that knows the community of the area well in terms of its characteristics and needs.

Professional area: Market

We value diversity and are committed to an inclusive workplace.
This opportunity is open to everyone, regardless of gender, background, or personal situation.