Customer Service Clerk – Post Office in Bolzano

Poste Italiane S.p.A.; Bolzano; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Meal vouchers

Health insurance

Corporate welfare programs

Job summary

Poste Italiane S.p.A. cerca un addetto all'accoglienza clienti da impiegare in un ufficio postale a Bolzano. Sarai il volto dell'azienda, offrendo supporto nella promozione e vendita di prodotti e servizi, fornendo informazioni e assistenza per fidelizzare i clienti.

Il ruolo prevede contratto a tempo indeterminato, livello CCNL Poste, retribuzione in linea con gli accordi; bonus di performance, buoni pasto, assicurazione sanitaria e welfare aziendale.

Qualifications

• Diploma di scuola secondaria di quinto livello (secondo grado).
• Certificato bilingue italiano/tedesco (livello minimo B1).

Responsibilities

• Supportare la promozione e la vendita di prodotti e servizi.
• Gestire procedure operative e amministrative in conformità alle norme.
• Fornire informazioni e assistenza per fidelizzare i clienti e far crescere il business.

Skills

Customer service

Comunicazione

Bilingual Italian/German

Education

Diploma di istruzione secondaria di secondo grado

Job description

WHO WE ARE

Poste Italiane is a key driver of inclusive growth for the Italian economy, with a unique role defined by its scale, nationwide presence, strong brand recognition, and the trust of millions of citizens.

We are committed to creating value for the communities we serve by offering inclusive products and services and promoting initiatives that generate a positive social impact—while honoring our heritage and looking ahead to the future.

Every day, we build strong relationships based on trust with our customers. By putting people at the center, we ensure transparency, professionalism, innovation, and inclusion.

If you share our values, this is your opportunity to grow and make a real impact.

YOUR ROLE

You will be the face of Poste Italiane, working in our post offices alongside customers and colleagues.

Your key responsibilities will include:

• Supporting the promotion and sale of products and services
• Managing operational and administrative procedures in compliance with regulations and quality standards
• Providing information and assistance to foster customer loyalty and business growth

WHO WE ARE LOOKING FOR

Minimum requirements

• Five-year secondary school diploma
• Italian/German bilingual certificate (minimum required level: B1)

WHAT WE OFFER

Permanent contract

Salary in line with the Poste Italiane Collective Labor Agreement (CCNL - Level D)

Additional benefits include:

• Performance bonus (based on applicable company agreements)
• Meal vouchers
• Health insurance
• Access to corporate welfare programs

WHERE

Bolzano

Work team

Customer Service Clerk in Poste can achieve brilliant results thanks to teamwork with the post office team that knows the community of the area well in terms of its characteristics and needs.

Professional area

Market

We value diversity and are committed to an inclusive workplace.
This opportunity is open to everyone, regardless of gender, background, or personal situation.