Customer Resolution Associate

hcmportal; Vimodrone; Ibrido; EUR 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent contract

Full-time position

Hybrid work environment

Training and development opportunities

International collaboration

Descrizione del lavoro

UPS Vimodrone is seeking a Customer Resolution Agent to support customers in Italy and international markets, handling inquiries, complaints, and service requests while delivering a superior customer experience. You will collaborate with cross-functional teams, maintain accurate case records, and participate in training and development opportunities within a diverse, inclusive, hybrid work environment.

This permanent, full-time role runs Monday to Friday, 9:30 AM to 6:30 PM, with exposure to

Competenze

• Experience in Customer Service is a plus.
• Strong organizational and problem-solving skills.
• Customer-oriented attitude and willingness to help others.
• Strong communication and teamwork skills.
• Ability to manage multiple tasks and priorities.
• Good knowledge of Microsoft Office.
• Excellent English written and spoken skills.

Mansioni

• Handle customer inquiries, complaints, and service requests through various channels.
• Follow cases from start to finish with timely updates.
• Collaborate with internal teams and external partners to resolve issues.
• Maintain accurate customer records and case information.
• Support data management, reporting, and audit activities.
• Participate in additional projects and business activities as needed.

Conoscenze

Customer Service

Organizational Skills

Problem-Solving

Communication

Teamwork

Task Management

Microsoft Office

English Proficiency

Strumenti

Microsoft Office

Descrizione del lavoro

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

About the Role

As a Customer Resolution Agent, you will support internal and external customers in Italy and international markets. You will help manage inquiries, complaints, and service requests, ensuring that each case is handled efficiently and resolved in a timely manner.

You will work closely with different teams and contribute to delivering a positive customer experience while supporting the daily activities of the Customer Resolution Group (CRG).

Key Responsibilities

• Handle customer inquiries, complaints, and service requests through different communication channels.
• Follow customer cases from start to finish, providing updates and ensuring timely resolution.
• Work with internal teams and external partners to find suitable solutions.
• Keep customer records and case information updated in company systems.
• Support administrative tasks, data management, reporting, and audit activities.
• Assist with additional projects and business activities when required.

Requirements

• Previous experience in Customer Service, Customer Support, Shared Services, or a similar role is a plus.
• Good organizational and problem-solving skills.
• Customer-oriented attitude and willingness to help others.
• Strong communication and teamwork skills.
• Ability to manage different tasks and priorities.
• Good knowledge of Microsoft Office.
• Excellent English language skills, both written and spoken.

What We Offer

• Permanent employment contract (Contratto a Tempo Indeterminato).
• Full-time position, Monday to Friday, from 9:30 AM to 6:30 PM.
• International and collaborative work environment.
• Training and professional development opportunities.
• Exposure to different teams and international stakeholders.
• Inclusive and customer-focused company culture.
• Hybrid working opportunities, where applicable.

Location: Vimodrone (MI)

Employee Type:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.