Customer Operations Manager I | Emea

Deel; Bardi; Remoto; EUR 50.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work flexibility

WeWork access (optional)

Inclusive culture

Competitive pay

Country-adjusted benefits

Descrizione del lavoro

Deel is seeking a client-facing professional to act as the face and voice for customers, building durable relationships and transforming them into long-term revenue opportunities. You will identify churn risks, share product feedback with stakeholders, and drive adoption of Deel features to improve retention and satisfaction.

The role emphasizes remote work flexibility, involvement with a global customer base, and a fast-paced, collaborative environment.

Competenze

• Minimum 2+ years of relevant, client-facing experience.
• Experience in fast-growth startup, top-tier management consulting, investment banking, or private equity.
• Strong relationship-building with calm demeanor under stress.
• Quantitatively inclined with ability to draw insights from data.
• Self-starter with growth mindset and high responsibility.
• Proven track record of achievement and ability to impact business outcomes.
• Strong analytical foundation and ability to synthesize data into actionable recommendations.

Mansioni

• Manage a high volume of small spend accounts in your market segment.
• Identify and flag risks that could lead to customer churn.
• Build and nurture client relationships, uncovering pain points and growth opportunities.
• Be the voice of the customer by sharing product and operational feedback with internal stakeholders.
• Ensure high-quality day-to-day customer experience and timely response to requests.
• Drive adoption of Deel features to improve retention and satisfaction.

Conoscenze

Relationship-building

Data analysis

Synthesize data into recommendations

Calm under pressure

Collaborative

Growth mindset

Self-starter

Proven track record

Descrizione del lavoro

You will be the face and voice of Deel for clients, building durable relationships and converting them into long-term revenue opportunities. You will serve as a trusted advisor on operational and product issues, while advocating for customers internally to drive expansion. The role involves handling a high volume of small spend accounts, identifying churn risks, and collaborating across teams to improve the customer experience. This position offers meaningful impact in a fast-paced, collaborative environment with global reach.

• Remote work flexibility
• WeWork access (optional)
• Equal opportunity and inclusive culture
• Competitive pay
• Benefits and rewards adjusted by country
• Manage a high volume of small spend accounts in your market segment
• Identify and flag risks that could lead to customer churn
• Build and nurture client relationships, uncovering pain points and growth opportunities
• Be the voice of the customer by sharing product and operational feedback with internal stakeholders
• Ensure high-quality day-to-day customer experience and timely response to requests
• Drive adoption of Deel features to improve retention and satisfaction
• Minimum 2+ years of relevant, client-facing experience
• Experience in fast-growth startup, top-tier management consulting, investment banking, or private equity
• Strong relationship-building with calm demeanor under stress
• Quantitatively inclined with ability to draw insights from data
• Self-starter with growth mindset and high responsibility
• Proven track record of achievement and ability to impact business outcomes
• Strong analytical foundation and ability to synthesize data into actionable recommendations
• Curious and impact-driven
• relationship architect
• calm under pressure
• collaborative team player
• data analysis
• synthesizing complex data into recommendations