Customer Support Specialist

Boeing; Lonate Pozzolo; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Lunch vouchers

Annual salary reviews

Incentive programs

Job summary

Boeing Distribution Services S.R.L. in Lonate Pozzolo (near Milan) seeks a Customer Support Specialist to coordinate inquiries and ensure timely delivery of spare parts and chemicals to our international customer base.

You will track orders, manage delivery requirements, and resolve issues with suppliers and internal teams. Fluent Italian and good English, plus experience with SAP/Salesforce and Excel, are required to deliver smooth after-sales service across time zones.

Qualifications

• 2+ years in customer service in aviation or wholesale.
• Experience in after-sales or order resolution in a customer-facing role.
• Fluent Italian for external and internal communication.
• Intermediate English to navigate systems.
• Experience with ERP/CRM tools such as SAP and Salesforce.
• Proficient with MS Office, especially Excel.
• Experience serving an international customer base.
• Ability to work across time zones with competing priorities.

Responsibilities

• Coordinate customer inquiries and ensure timely delivery of spare parts and chemicals.
• Track orders and manage delivery requirements with internal departments.
• Communicate order status and coordinate changes with customers.
• Monitor returns and process complaints with QA and Procurement.
• Be the first point of contact for escalations or claims by customers.
• Collaborate with suppliers and internal teams across multiple regions.

Skills

Customer service experience

Italian fluency

English proficiency

Communication skills

Time management

Tools

SAP

Salesforce

Excel

Job description

Customer Support Specialist Company: Boeing Distribution Services S.R.L. Boeing Global Services, Consumables & Expendables (C&E) Distribution Business is looking for a Customer Support Specialist for our office in Lonate Pozzolo (near Milano), Italy. In this exciting role, you will coordinate customer inquiries and ensure timely delivery of spare parts and chemicals by working closely with suppliers, customers and a variety of internal departments. Your responsibilities include tracking orders, managing delivery requirements, and resolving any issues to support smooth and efficient service.

Position Responsibilities

• Internal customer support for the sale of consumables (i. e. small hardware, electronics, lighting and chemicals) for the aviation industry for both OEM and MRO usage
• Looking after an international customer base from order receipt to payment and ensuring that the agreed services are fulfilled
• The responsibility for order processing and administration, including regular deadline monitoring in daily coordination with materials management and shipping departments to ensure on-time deliveries
• Regular communication with your customers about the status of their orders and coordinate any changes
• Monitoring returns and processing complaints together with internal teams like Quality Assurance and Procurement
• Being the first point of contact for any escalations or claims made by the customer, making sure to include the appropriate stakeholders and resolving any issue efficiently

Basic Qualifications

• 2+ years of relevant professional experience in customer service in the aviation and/or wholesale sector
• Prior experience within after sales or order resolution in a customer facing role
• Fluent Italian to communicate effectively with external customers and internal teams
• Intermediate English skills to navigate our systems more easily

Preferred Qualifications

• Proficiency in working with common ERP and CRM tools. Particularly SAP and Salesforce
• Proficiency with the MS Office package, especially Excel
• Familiarity with working for an international customer base
• Ability to work in a fast-paced environment across multiple time zones and manage competing priorities
• Enjoyment of daily customer contact and working independently

Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

What we can offer

• Annual salary reviews
• Participation in Boeing's incentive programs
• Lunch Vouchers for each day worked
• Cross-functional and international collaboration around the globe
• Tailored training opportunities for your area of work
• Relocation: Relocation assistance is not a negotiable benefit for this position.

This role is a CBA livello 3 contract. Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: EUR 32.200 - EUR 46.000

Work Authorization: This requisition is for a locally hired position in Italy. Candidates must have current legal authorization to work immediately in Italy. Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.

Language Requirements: Not Applicable

Education: Not Applicable

Security Clearance: This position does not require a Security Clearance.

Visa Sponsorship: Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program This position is not contingent upon program award

Shift: Not a Shift Worker (Italy)

You can do work that enables all of humanity to take flight. Our teammates in more than 65 countries grow their careers across commercial airplanes, space, defense, sustainability and other areas. Here, you can contribute to what matters most in your career, in your community and around the world. Find answers to questions about applying, interviews, benefits, and more on FAQ page Boeing is committed to providing reasonable accommodations/adjustments to applicants with disabilities. Visit our accommodations page for more info.