Customer Engineer

NCR Atleos Corporation; Italia; Remote; EUR 32,000 - 46,000; Full time

Job summary

NCR Atleos Corporation is seeking a Field Service Technician to install, maintain, and repair financial equipment within a defined territory. You will handle small-scale repairs, perform basic testing, and ensure strong customer satisfaction through timely service and clear communication.

The role requires flexibility for nights, weekends, overtime and on-call shifts, with travel across the region. A high school diploma is required, with preferred technical certifications; prior NCR or EPOS

Qualifications

• High School diploma or equivalent.
• Up to one year of related experience.
• Experience on Windows XP and Windows 2000 operating systems.
• Experience in PC hardware maintenance and support.
• Able to work with minimal supervision; good problem solving; able to pick up new skills quickly; able to meet deadlines and produce high quality work.
• Excellent interpersonal skills/customer relationship skills.
• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.

Responsibilities

• Install, maintain and repair equipment within assigned territory.
• Own customer problems until resolved per SLAs.
• Perform Tier I maintenance on ATMs, kiosks, desktops and peripherals.
• Assist in site preparation, including installation of cable and testing.
• Escalate issues to appropriate teams.
• Build relationships with customers and represent NCR Atleos.
• Report calls, activity and expenses accurately; track billing data.
• Travel and lift equipment up to 50 lbs; flexible shifts may be required.

Skills

Interpersonal skills

Problem solving

Quick learner

Teamwork

Education

High School Diploma or equivalent

Associate’s Degree preferred

CCNA preferred

A+ Certification

ITE or Polytechnic in Electronics and Communications Engineering

Tools

Windows XP

Windows 2000

PC Hardware Maintenance

Routers & Switches

Networking hardware

Office software

Job description

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
• Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
• Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
• Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
• Field Service Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
• Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
• Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution
• Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
• Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
• May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
• May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
• Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer
• Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited

Basic qualifications

• High School Diploma or equivalent
• Up to one year of related experience
• Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required
• Experience in PC Hardware Maintenance and support
• Works well with minimal supervision; Good problem solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
• Excellent interpersonal skills/customer relationship skills required
• High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
• High level of personal integrity; Support and promote teamwork and cooperative effort
• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call

Preferred qualifications

• Associate’s Degree preferred
• Previous experience in NCR or similar equipment is a plus
• CCNA preferred
• A+ Certification
• ITE or Polytechnic in Electronics and Communications Engineering

Three weeks of job-related training will be provided within the dedicated NCR Facility, but foundational knowledge and experience in these areas are key.

Intrigued on why this role is like no other? Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.