Crisis Response & Business Continuity Lead

Carnival Corporation & plc; Genova; Hybrid; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Meal vouchers

Free medical insurance

Wellbeing platform access

Job summary

Costa is seeking an Emergency Response Manager based in Genoa to safeguard guests, crew, operations, and brand during emergencies. You will coordinate incident response across shoreside offices and shipboard, ensuring timely, effective actions while maintaining stakeholder alignment.

You will contribute to continuous resilience through post-incident reviews, business continuity planning, and cross-functional collaboration within Costa’s crisis management framework.

Qualifications

• Professional experience in the same role of at least 3–5 years.
• Ability to coordinate across international teams and functions.
• Fluency in English, strong written and verbal communication.

Responsibilities

• Coordinate and support incident management affecting guests, crew, operations or reputation.
• Link operational and corporate stakeholders for timely, aligned responses.
• Maintain clear, credible information flow to stakeholders during evolving incidents.
• Lead post-incident reviews and tracking of corrective actions to improve resilience.
• Support activation and coordination of Business Continuity Plans during major disruptions.

Skills

Emergency response

Crisis management

Incident coordination

Stakeholder management

English fluency

Job description

Costa is seeking an Emergency Response Manager based in Genoa to safeguard guests, crew, operations, and brand during emergencies. You will coordinate incident response across shoreside offices and shipboard, ensuring timely, effective actions while maintaining stakeholder alignment.

You will contribute to continuous resilience through post-incident reviews, business continuity planning, and cross-functional collaboration within Costa’s crisis management framework.