Crew Briefing Center Officer

ITA Airways; Roma; On-site; EUR 23,000 - 27,000; Full time

Benefits offered by this job

CCNL contract

Multicultural environment

Career development

Growth opportunities

Be part of growing airline

Job summary

ITA Airways in Rome is hiring a Crew Briefing Center Officer to support flight crews and ensure smooth crew operations at Fiumicino. You will assist in presenting crew services, coordinating with operations, and maintaining documentation for safe, efficient flights.

The role requires a high school diploma, knowledge of crew processes, English proficiency, and strong MS Office skills. The company offers a CCNL contract, a dynamic multicultural environment, and growth opportunities within a

Qualifications

• Good knowledge of English and communication skills.
• Experience with data processing, reporting, and analysis workflows.
• Familiarity with crew processes and related systems is a plus.

Responsibilities

• Support and manage crew presentation centres to ensure services are available to flight crews.
• Verify crew numbers during reporting and coordinate with operations on absences.
• Submit Crew APIS data to local authorities as required.
• Oversee crew transportation service provision in Rome and related logistics.
• Manage uniform replacements and inventory for flight crew.
• Identify service gaps and propose efficiency improvements to reduce response times.

Skills

English

Data analysis

Crew processes knowledge

Education

High school diploma

Tools

Netline Crew system

Microsoft Office

Job description

Join ITA Airways - Crew Briefing Center Officer at Rome Fiumicino. Be Part of Italy's Flag Carrier - A New Era in Aviation. ITA Airways, the Italian national flag carrier, is hiring! We are looking for qualified and motivated people who are passionate, proactive, and eager to take on new challenges. As we continue to build a modern, efficient, and customer-focused airline, we're seeking talented individuals to join our Flight Operations Department at the Crew Briefing Center in Rome Fiumicino. This is an exciting opportunity to play a vital role in supporting our flight crews and ensuring the smooth operation of our growing network. If you're organized, detail-oriented, and thrive in a fast-paced environment, we want to hear from you.

The Role: Crew Briefing Center Officer. The purpose of this role is to provide support and assistance to crew members at the ITA Airways Crew Briefing Center in Rome Fiumicino. You will be at the heart of our operations, ensuring that flight crews have everything they need to deliver safe, efficient, and exceptional service to our passengers.

What You'll Be Doing.

• Contributing to the effective and efficient management of crew presentation centres, ensuring the availability and accessibility of services for flight crew members, as well as the operational and administrative documentation required for flight operations.
• During crew reporting, verifying the numerical composition of crews and, in the event of absences, informing the relevant operational departments and overseeing the related aspects within your area of responsibility.
• Monitoring and submitting Crew APIS (Advance Passenger Information System) data to local government authorities.
• Contributing to the proper provision of crew transportation services by supervising the operational management of the service in Rome.
• Managing uniform replacements and replenishments for flight crew members.
• Monitoring the quality of services provided at crew presentation centers, identifying areas for improvement and proposing initiatives aimed at increasing process efficiency and effectiveness, and reducing response times between service requests and fulfillment.

What We're Looking For.

Education & Experience:

• High school diploma - a university degree will be considered an advantage.
• Knowledge of crew processes and the Netline Crew system - familiarity with industry-standard tools is a plus.
• Good knowledge of English - essential for clear communication.
• Advanced knowledge of Microsoft Office - you're comfortable with spreadsheets, documents, and reporting tools.
• Data processing, analysis, and reporting skills - you can support departmental activities with accurate and timely information.

Personal Skills:

• Strong problem-solving skills - with the ability to plan and execute tasks quickly in stressful situations.
• High motivation and a strong results-oriented approach - you're driven to achieve and exceed expectations.
• Good communication and interpersonal skills - you interact effectively with colleagues and crew members.
• Strong ability to work as part of a team - collaboration is essential to success.

What We Offer.

• Employment contract under the Air Transport National Collective Labour Agreement (CCNL).
• A dynamic, multicultural work environment - where your contributions are valued.
• The opportunity to be part of a growing airline - shaping the future of Italian aviation.
• Career development and growth opportunities - we invest in our people.
• A role that makes a difference - supporting the crews that connect Italy to the world.

Annual gross salary: €23,383.78-€27,000, depending on the candidate's experience and skills.

Why ITA Airways?

ITA Airways is Italy's new national flag carrier, carrying forward a proud aviation legacy while embracing innovation, sustainability, and excellence. Based in Rome, one of the world's most historic and vibrant cities, we offer:

Benefits.

• A dynamic, multicultural work environment - where your contributions are valued.
• The opportunity to be part of a growing airline - shaping the future of Italian aviation.
• Career development and growth opportunities - we invest in our people.
• A role that makes a difference - supporting the crews that connect Italy to the world.

Ready to Join the ITA Airways Team? If you identify with these qualities and are ready to take on a challenging and rewarding role at the heart of our operations, Your career with Italy's flag carrier starts here.

Join ITA Airways in Rome.