COO - Robotic Platforms & Global Service Delivery

Generative Bionics S.r.l.; Genova; Ibrido; EUR 120.000 - 190.000; Tempo pieno

Descrizione del lavoro

Generative Bionics S.r.l. is seeking a Chief Operating Officer to design, build, and scale the operating model for its humanoid robotic platforms.

You will oversee PoC deployments, installations, and ongoing service operations while guiding governance, processes, and an international expansion strategy. The role requires 10+ years of leadership in operations, a master’s degree in a related field, and fluency in Italian with strong English.

Competenze

• Master’s degree in engineering, operations management or related field is required.
• At least 10 years in leadership roles within operations or service operations.
• Proven ability to scale operations in a complex robotics B2B environment.
• Fluency in Italian and strong command of English are expected.

Mansioni

• Define, scale, and manage the operational framework for the customer lifecycle.
• Coordinate cross-functional teams across logistics, engineering, and service delivery.
• Own deployment, maintenance, and service delivery activities with strong KPI governance.
• Build and lead a scalable customer operations organization with continuous improvement.

Conoscenze

Leadership

SLA management

Incident management

Cross-functional coordination

Strategic planning

Fluent Italian

English proficiency

Robotics domain knowledge

Stakeholder management

Formazione

Master’s Degree in Engineering, Operations Management or related field

Strumenti

CRM systems

Ticketing software

Field service management

Inventory management systems

Descrizione del lavoro

Generative Bionics S.r.l. is seeking a Chief Operating Officer to design, build, and scale the operating model for its humanoid robotic platforms.

You will oversee PoC deployments, installations, and ongoing service operations while guiding governance, processes, and an international expansion strategy. The role requires 10+ years of leadership in operations, a master’s degree in a related field, and fluency in Italian with strong English.