Concierge - Seasonal | Talent Day November 13

Collegio Alla Querce; Toscana; On-site; EUR 28,000 - 36,000; Full time

Job summary

Auberge Collection is seeking a Concierge in Florence, Italy. You will curate bespoke experiences, anticipate guest needs, and deliver personalized recommendations to elevate every stay with discretion and elegance.

Role requires English fluency, flexibility to work weekends/holidays, and familiarity with luxury hotel software. Seasonal, full-time position offering a competitive package and opportunities across Auberge’s portfolio.

Qualifications

• Fluency in English, both spoken and written, with proficiency in additional languages.
• Experience in luxury hospitality is required or strongly preferred.
• Strong attention to detail and ability to anticipate guest needs.

Responsibilities

• Build genuine connections with guests and offer personalized recommendations.
• Maintain in-depth knowledge of Florence and the Tuscan region to curate bespoke itineraries.
• Coordinate restaurant reservations, transportation, guides, and other guest requests with precision.
• Collaborate with Guest Services, Housekeeping, and F&B to ensure a seamless guest journey.
• Ensure professional, discreet, and guest-centric interactions at all times.

Skills

English fluency

Guest service

Discretion

Multitasking

Education

Hospitality Management degree

Tools

Hotel management software

Reservation systems

Job description

Job Description

At Auberge Collection, we redefine luxury by focusing on authentic, heartfelt service and creating extraordinary experiences that resonate with each guest. As a Concierge, you will be entrusted with curating bespoke, memorable experiences that extend far beyond the expected. By anticipating guest needs, providing personalized recommendations, and ensuring seamless execution, you will play a vital role in elevating every stay into something truly unforgettable. This role is an invitation to create the extraordinary. As a Concierge at Auberge Collection, you will transform every request into a lasting memory.

Guest Experience & Personalisation

• Build genuine connections with guests, understanding their preferences and interests to offer thoughtful, personalised recommendations.

• Anticipate guest needs and deliver attentive, discreet, and proactive service throughout their stay.

• Curate distinctive experiences that reflect the spirit of Florence, Tuscany, and the property.

• Handle guest requests and special arrangements with care, ensuring every detail is thoughtfully considered.

• Follow up on arrangements to ensure a seamless and memorable guest experience.

Local Expertise & Experience Curation

• Maintain an in-depth knowledge of Florence and the surrounding Tuscan region, including cultural attractions, restaurants, shopping, events, and hidden gems.

• Recommend and arrange bespoke itineraries, cultural visits, dining experiences, private tours, and other activities tailored to individual preferences.

• Build and maintain strong relationships with local partners and service providers to offer distinctive and reliable experiences.

• Stay informed about seasonal events, new openings, and local happenings to ensure recommendations remain relevant and inspiring.

Reservations & Guest Arrangements

• Coordinate restaurant reservations, transportation, private guides, excursions, and other guest requests with accuracy and attention to detail.

• Liaise with external partners and internal departments to ensure all arrangements are confirmed and communicated clearly.

• Manage changes and unexpected situations with flexibility, professionalism, and a solution-oriented approach.

Coordination & Operational Excellence

• Collaborate closely with Guest Services, Guest Relations, Housekeeping, Food & Beverage, and other departments to ensure a cohesive guest journey.

• Communicate relevant information clearly during shift handovers and throughout the guest stay.

• Support the smooth running of daily Concierge operations, maintaining organised records and following established procedures.

• Ensure that every interaction reflects the highest standards of professionalism, discretion, and care.

Qualifications

• A minimum of 2 years of experience in the same role within a luxury hospitality environment is a requirement.

• An innate passion for curating exceptional, personalized experiences for each guest, with the ability to anticipate their needs, provide tailored recommendations, and create memorable moments that reflect the highest standards of luxury service.

• A poised, polished demeanor that reflects the elegance and warmth of Auberge Collection. The ability to engage guests with grace while managing multiple tasks with precision and attention to detail.

• Strong ability to handle challenging situations with sensitivity, discretion, and resourcefulness, ensuring positive outcomes while protecting the privacy and security of our guests.

• Fluency in English, both spoken and written, with proficiency in additional languages required to support our international clientele.

• Familiarity with luxury hotel management software, reservation systems, and office tools.

• Willingness to work flexible hours, including weekends, and holidays, as required by the needs of the hotel.

• A degree in Hospitality Management or related fields is a plus.

Position Details:

• CCNL Federturismo

• Employment Type: Seasonal; Full-time

• Salary Range: € 28.000 gross per year / 14 months

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com.