Concierge: Craft Wanderlust & WOW Guest Experiences

Pyramid Global Hospitality; Napoli; On-site; EUR 17,000 - 24,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Concierge for Naples Bay Resort & Marina in Naples, Florida. You will be the primary source of information for guests, helping plan stays, dining, activities, and local excursions with a focus on exceptional service.

The role requires an engaging personality, strong local knowledge, and excellent verbal and written communication skills. Weekend shifts are required in a fast‑paced, guest‑centric environment where teamwork matters.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Advanced knowledge of the local area.
• Computer skills.
• Excellent verbal and written communication skills.

Responsibilities

• Assist guests with planning their stay and excursions.
• Provide exceptional customer service and engage with guests.
• Build relationships with local area restaurants, shops, and attractions.
• Resolve problems and WOW guests through recovery when needed.
• Promote and sell special hotel programs.
• Collaborate with hotel staff and share necessary information with managers.

Skills

Customer service

Outgoing personality

Local knowledge

Computer skills

Verbal communication

Written communication

Weekend availability

Multilingual (optional)

Education

High school diploma

Tools

Microsoft Office

POS systems

Job description

Pyramid Global Hospitality is seeking a Concierge for Naples Bay Resort & Marina in Naples, Florida. You will be the primary source of information for guests, helping plan stays, dining, activities, and local excursions with a focus on exceptional service.

The role requires an engaging personality, strong local knowledge, and excellent verbal and written communication skills. Weekend shifts are required in a fast‑paced, guest‑centric environment where teamwork matters.