Concierge

Pyramid Global Hospitality; Napoli; On-site; EUR 17,000 - 24,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Concierge for Naples Bay Resort & Marina in Naples, Florida. You will be the primary source of information for guests, helping plan stays, dining, activities, and local excursions with a focus on exceptional service.

The role requires an engaging personality, strong local knowledge, and excellent verbal and written communication skills. Weekend shifts are required in a fast‑paced, guest‑centric environment where teamwork matters.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Advanced knowledge of the local area.
• Computer skills.
• Excellent verbal and written communication skills.

Responsibilities

• Assist guests with planning their stay and excursions.
• Provide exceptional customer service and engage with guests.
• Build relationships with local area restaurants, shops, and attractions.
• Resolve problems and WOW guests through recovery when needed.
• Promote and sell special hotel programs.
• Collaborate with hotel staff and share necessary information with managers.

Skills

Customer service

Outgoing personality

Local knowledge

Computer skills

Verbal communication

Written communication

Weekend availability

Multilingual (optional)

Education

High school diploma

Tools

Microsoft Office

POS systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from "Travel + Leisure", "Condé Nast Traveler", "Forbes Travel Guide", and "U.S. News & World Report", these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to Naples Bay Resort & Marina, a premier waterfront destination in the Pyramid Global Hospitality portfolio, located in the heart of Naples, Florida. Featuring 87 guest rooms and 4,530 sq ft of meeting space, this luxury resort blends the energy of a vibrant marina lifestyle with the elevated hospitality for which Naples is known.

At Naples Bay Resort & Marina, we pride ourselves on creating memorable experiences through exceptional service and a strong commitment to our people‑first culture. As a member of our team, you'll have the opportunity to work in a dynamic, supportive environment, surrounded by the beauty of Southwest Florida's waterfront. We offer opportunities across a variety of departments, where collaboration, growth, and professionalism are at the center of everything we do.

Joining our team means becoming part of a close‑knit community that values teamwork, passion, and delivering outstanding experiences.

What You Will Have An Opportunity To Do

We are looking for a highly motivated individual to join our Guest Services team as a Concierge. The ideal candidate uses their engaging personality to create a memorable impression for our guests through assisting with the planning of their stay. The Concierge is the top source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Establishing relationships with local area restaurants, shops and attractions
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Communicate all pertinent information to manager on duty
• Assist other departments as needed

What are we looking for?

• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Advanced knowledge of the local area
• Computer skills
• Excellent verbal and written communication skillsAbility to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

$17

$17

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.