Marina Operations & Guest Services Lead

Pyramid Global Hospitality; Napoli; On-site; EUR 23,000 - 33,000; Full time

Job summary

Naples Bay Resort & Marina, part of the Pyramid Global Hospitality portfolio, invites you to join our team in a dynamic waterfront setting in Southwest Florida. You will help manage marina and retail operations, coordinate vessel activities, and deliver exceptional guest experiences in a collaborative, service-driven environment.

We value teamwork, safety, and professional growth, offering opportunities across departments and a welcoming workplace culture.

Responsibilities

• Oversee marina operations including dock activities, slip assignments, vessel arrivals and departures, and boat rental operations.
• Coordinate vessel movements, docking assistance, and dock assignments with safety of guests and vessels in mind.
• Assist with daily operations of The Waves Ship Store, ensuring cleanliness, organization, stocking, and welcoming service.
• Provide friendly, professional service to resort guests, marina customers, boat owners, and club members.
• Supervise and train marina and ship store associates; ensure service standards and safety procedures are followed.
• Promote safety, monitor weather and tidal conditions, and ensure regulatory compliance.

Job description

Naples Bay Resort & Marina, part of the Pyramid Global Hospitality portfolio, invites you to join our team in a dynamic waterfront setting in Southwest Florida. You will help manage marina and retail operations, coordinate vessel activities, and deliver exceptional guest experiences in a collaborative, service-driven environment.

We value teamwork, safety, and professional growth, offering opportunities across departments and a welcoming workplace culture.