Group Rooms Coordinator

Pyramid Burlington Management; Italia; On-site; EUR 38,000 - 50,000; Full time

Benefits offered by this job

Attractive benefits

Comprehensive training programs

Job summary

Pyramid Global Hospitality is seeking a detail-oriented Group Rooms Coordinator for Naples Grande Beach Resort. You will manage day-to-day group room blocks, ensure accuracy from setup to arrival and reconciliation, and work closely with Reservations, Event Management, Sales, and Front Office to ensure a seamless guest experience.

The role emphasizes attention to detail and collaboration across departments to optimize group room allocations and guest satisfaction at Naples Grande Beach Resort.

Qualifications

• Detail-oriented and guest-focused approach required.

Responsibilities

• Create, maintain, and monitor group room blocks in reservation systems.
• Process rooming lists, group reservations, cancellations, name changes, and date changes.
• Monitor pickup, block utilization, inventory, and cutoff dates; report issues.
• Attend weekly Group Pickup Meetings to review status and actions.
• Serve as primary Reservations contact for group room needs.

Skills

Detail‑oriented

Guest‑focused

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort‑wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination‑inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service.

Naples Grande Beach Resort is set among lush mangrove forests on Florida’s Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property‑wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full‑service spa, making it a premier destination for leisure travelers, groups and special events.

Whether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close‑knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort.

What you will have an opportunity to do:

We are seeking a detail‑oriented and guest‑focused Group Rooms Coordinator to join our Reservations team. This role is responsible for the day‑to‑day management of group room blocks and reservations, ensuring accuracy from initial block setup through arrival, departure, and reconciliation.

The Group Rooms Coordinator serves as a key point of contact for group-room-related needs and works closely with Reservations, Event Management, Sales, Revenue Management, and Front Office to ensure group reservations are managed accurately and the overall guest experience is seamless.

Key Responsibilities

• Create, maintain, and monitor group room blocks within the hotel's reservation and property management systems.
• Process rooming lists, individual group reservations, cancellations, name changes, date changes, and other reservation modifications.
• Monitor group pickup, block utilization, inventory, and cutoff dates and communicate potential concerns or opportunities.
• Attend weekly Group Pickup Meetings to review pickup, upcoming cutoff dates, rooming list status, block changes, and outstanding action items.
• Serve as a primary Reservations contact for group r