Component Supply Officer

thyssenkrupp nucera; Milano; In loco; EUR 40.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

International work environment

Flat hierarchies

Flexible working time + smartworking

Welfare plan

Transport discounts

Canteen on site

Public transport access

Descrizione del lavoro

thyssenkrupp nucera Italy, Milan, seeks an experienced after-sales support specialist to liaise with clients and internal teams, ensuring timely supply of components and services according to engineering specs. You will build trust with the client to support Components and Plant Sales initiatives.

Responsibilities include handling client requests, drafting offers, managing orders in ERP, and coordinating procurement for projects, with emphasis on accuracy, timelines, and cross-functional

Competenze

• Minimum 5 years in after-sales support, preferably in industrial plant engineering.
• Fluent English, both written and spoken.
• Strong interpersonal and communication skills across levels.
• Analytical mindset with problem-solving ability and autonomy.
• Proficient IT skills including MS Office and ERP systems.

Mansioni

• Manage interactions with Client and internal teams to meet component supply requests.
• Prepare and review technical/commercial offers with other departments as needed.
• Draft and close client complaints related to projects; report outcomes.
• Enter orders into ERP and monitor project progress.
• Finalize supply contracts and verify purchase orders.
• Prepare and monitor reports on requests/projects and follow up with teams.
• Coordinate project-based procurement and material/shipping follow-up.
• Produce internal commercial and financial reports for management.

Conoscenze

After-sales support

English fluent

Interpersonal skills

Analytical skills

Organizational planning

ERP software

MS Office

Communication

Strumenti

ERP software

MS Office

Descrizione del lavoro

Your responsibilities

The resource will be responsible for managing interactions with the Client and with internal departments (primarily Engineering and Project Execution) in order to meet the Client’s requests for the supply of components and associated services, based on previously developed engineering documentation and specifications. In the long term, the goal is to help establish a relationship of trust with the Client, aimed at directly supporting the ‘Components’ business and indirectly supporting the Plant Sales business (customer loyalty).

Main Responsibilities

• Receiving, analyzing, and recording Client requests;
• Preparing and reviewing technical and commercial offers for their assigned client portfolio (quotations, timelines, commercial terms), in coordination with other involved departments if necessary with the manufacturers/vendors suppliers and the Client;
• Drafting and managing Client complaints related to their projects, through to closure and reporting;
• Entering orders into the ERP system and monitoring project progress;
• Finalizing supply contracts (order confirmations, drafting contracts, verifying purchase orders);
• Preparing and monitoring reports related to ongoing requests/projects, with periodic follow-up on the activities carried out by other team members, both on the procurement side (purchasing, expediting, etc.) and on the sales side (material preparation, shipping, invoicing, payments, etc.);
• Managing project-based procurement activities and supporting/coordinating the purchase of stock and project-specific materials, including follow-up with the expediting and shipping departments and other technical department stakeholders;
• Preparing internal departmental reports (commercial analysis, support for Management Control, reporting for Finance, order intake forecasting, and updating of annual and multi-year sales budgets).

The resource will report to the coordinator of the group as part of the Service department. The group members are working together to support the world wide located End-Users with the NCA-IT service portfolio.

Your profile

Skills, Qualifications And Abilities

• At least 5 years of work experience in after-sales support, preferably within industrial plant engineering companies;
• Fluent knowledge of English, both written and spoken;
• Strong interpersonal and communication skills, with the ability to manage relationships at various levels (internal/external, verbal/written);
• Goal-oriented and determined in achieving objectives;
• Strong analytical, synthesis, and problem-solving skills; decision-making autonomy and initiative complete the profile;
• Proficiency in IT systems, including MS Office suite and ERP software;
• Strong organizational and planning skills, with the ability to set priorities and meet deadlines.

Your benefits

• International work environment in interdisciplinary and multinational teams;
• Flat hierarchies and short decision-making routes;
• Flexible working time (flexible working hours at office and smartworking);
• Welfare plan;
• Agreements with special rates for local transportation means and fitness studio membership;
• Availability of canteen inside the company;
• Availability of public transportation infrastructure: Metrò green line M2, stop Crescenzago, as well as speedway tangenziale est, exit Cascina Gobba.

Economics

• CCNL Metalmeccanico Industria;
• Annual Gross Salary range 40k-45k euro (paid over 14 monthly installments);
• Following the conclusion of the selection process, the Company may propose a gross annual salary that differs from the figures outlined in this job posting. Any such adjustment will reflect the candidate's overall profile, including professional background, technical expertise, and interpersonal skills evaluated throughout the process.

Company

thyssenkrupp nucera Italy is the Italian branch located in Milano, specialized on design and supply of electrochemical plants for the production of green hydrogen as well as chlorine and caustic soda. With more than 20 years experiences the company is offering new-build and service solutions in many regions of the world.

Contact

HR department

thyssenkrupp nucera Italy, located in Milan

Email: [e-mail]