Commercial Process Architect - CRM & Data

Wolters Kluwer

Lombardia

On-site

EUR 90,000 - 120,000

Full time

9 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Wolters Kluwer in Lombardia seeks a Commercial Process Manager to translate business needs into scalable designs. You will work across Revenue Operations, Sales, Marketing, and Technology to standardise processes, data structures and systems of record.

The role emphasizes collaboration with external partners and data governance. The ideal candidate brings 5–10 years in revenue/commercial operations, strong analytical and documentation skills, and hands-on Salesforce experience in a

Qualifications

5–10 years of experience in Revenue Operations, Commercial Operations, Business Analysis or CRM transformation.
Experience designing commercial processes and data structures in a complex, multi-business environment.
Practical Salesforce experience is strongly preferred.

Responsibilities

Assess current-state commercial processes, data and systems across divisions.
Define and standardise target-state processes and essential data structures.
Clarify systems of record, data ownership, handoffs and business rules.
Translate business needs into functional requirements, user stories and documentation.
Facilitate process design and decision-making across Revenue Operations, Sales, Marketing, Customer Success, Technology.
Support solution design, data migration, testing, UAT, cutover and transition to users.