Client Success Lead - AI Deployments & UX

Circana

Milano

In loco

EUR 70.000 - 100.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Circana in Italy seeks a user-focused, detail-oriented client support professional to back Emiri deployments. This role blends product support, user experience, and development by investigating issues, coordinating resolutions, coaching commercial teams, and managing communication between users, client service teams, and product development.

You'll surface enhancements, triage root causes, and help optimize how Liquid AI is configured and used by key clients.

Competenze

5+ years of experience in client support for data analytics and reporting
Experience with data-driven AI tools and troubleshooting
Ability to translate complex technical concepts for non-technical users
Strong organizational and cross-team collaboration skills

Mansioni

Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap
Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education
Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
Support setup, configuration, and QA of client models
Drive continuous improvement of support processes, tools and user education materials
Clearly communicate guidance and resolutions to users or internal teams
Test new enhancements or fixes prior to release to ensure quality and expected behavior
Prepare concise write-ups of confirmed bugs or feature requests for the development team