Client Relationship Representative (In-House) - E-commerce

VIVA-COM GmbH; Lombardia; On-site; EUR 40,000 - 70,000; Full time

Benefits offered by this job

Bonus program

Medical plan

International fintech

Diverse culture

Job summary

Viva.com, Europe’s 1st Tech Bank for Businesses, seeks a Direct Representatives Team member to promote payments services and support E-commerce merchants across Europe. You will actively engage clients, travel to meet them, and assist with onboarding and integration of our e-commerce solutions.

The role emphasizes active portfolio management, collaboration with internal teams, and a strong foundation in CRM, English and Italian language skills.

Qualifications

• 2+ years of business development experience in a fast-paced environment, preferably financial services.
• 2+ years of E-Commerce experience in the payment sector.
• Understanding of financial products/services features is an advantage.
• Experience with CRM systems.
• Outstanding negotiation skills with key stakeholders (C-Level, operators, partners).
• Strong organizational and time management skills.
• Ability to handle objections and work with a diverse client base.
• Fluent in English and Italian.

Responsibilities

• Present Viva.com’s omnichannel payment solutions to clients and guide implementation.
• Visit clients on-site and digitally to support both physical and online merchants.
• Travel to meet clients and attend industry events.
• Assist merchants with verification and activation processes (KYC).
• Scope and support merchants in integrating e-commerce solutions (plugins/APIs).
• Monitor and analyze portfolio performance and support active usage.
• Escalate issues by opening cases and coordinate with internal teams to improve merchant experience.

Skills

CRM experience

Negotiation skills

English fluency

Italian fluency

Client management

Tech mindset

Portfolio management

Tools

CRM software

Job description

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 31 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview:

As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for E-commerce merchants.

Key Responsibilities: Client Engagement & Business Development

• Present Viva.com’s omnichannel payment solutions to clients, providing clear information and guidance on implementation;
• Visit clients’ premises and engage digitally to support both physical and online merchant needs;
• Travel to meet clients and attend industry events.

Onboarding & Integration

• Assist merchants with verification and activation processes (KYC);
• Scoping & Support merchants in integrating our e-commerce solutions (plugin / APIs / marketplace / Gateways or Checkout tools) ;

Portfolio Management

• Monitor and analyze portfolio performance;
• Support existing merchants in maintaining active & consistent usage of the solutions;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Collaborate with internal teams to enhance the merchant experience both digitally and in-store;

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;

• 2+ years of experience in E-Commerce experience in the payment sector;

• Understanding of financial products / services features is an advantages;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation skills with key stakeholders, including C-Level, payment operators, and strategic partners.Strong organizational and time management skills;
• Resiliency and the ability to handle objections;
• The ability to deal with a diverse client base (industries & company sizes);
• Computer literacy & tech mindset;
• Fluent in English & Italian.

• Permanent contract via an Employer of Record (EOR).
• An attractive performance-based bonus (linked to individual targets and boosted by collective goals).
• A comprehensive benefits package in addition to salary (allowances, group medical plan coverage, etc).
• The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
• The opportunity to work at an international fintech company with strong cultural diversity.