Client Relationship Representative (Field-Based) - Aosta Valey

VIVA-COM GmbH; Aosta; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Benefits dieser Stelle

Performance-based bonus

Comprehensive benefits package

Group medical plan coverage

Zusammenfassung

Viva.com is expanding its Direct Representatives Team, promoting bank services directly to merchants on-field across Europe. The role focuses on activation, ongoing support, and portfolio growth, with travel to client sites and events.

Ideal candidates bring 2+ years in business development within financial services, strong negotiation skills, and fluency in English and Italian, plus CRM experience and a tech-oriented mindset.

Qualifikationen

• 2+ years of experience in business development in a fast-paced setting.
• Understanding of financial products/services features and advantages.
• Experience with CRM systems.
• Outstanding negotiation skills.
• Strong organizational and diary management skills.
• Resiliency and the ability to handle objections.
• Ability to deal with a diverse client base.
• Computer literacy & tech mindset.
• Fluent in English and Italian.

Aufgaben

• Promote the company services by visiting clients’ premises.
• Assist merchants with verification and activation processes.
• Monitor and analyze portfolio performance.
• Provide in-person support and consultation for existing customers.
• Travel to meet clients and attend industry events.
• Engage in system-scheduled and self-initiated activities.
• Ensure new merchants in the assigned portfolio complete registration.
• Support existing merchants in maintaining active usage.
• Escalate issues by opening cases for problems beyond their resolution scope.
• Present product features and benefits to clients in a compelling manner.

Kenntnisse

Negotiation

CRM experience

English fluency

Italian fluency

Financial products understanding

Organizational skills

Tech mindset

Objection handling

Tools

CRM Software

Jobbeschreibung

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants on-field.

Key Responsibilities:

• Promote the company services by visiting clients’ premises;
• Assist merchants with verification and activation processes;
• Monitor and analyze portfolio performance;
• Provide in-person support and consultation for existing customers;
• Engage in both system-scheduled and self-initiated activities;
• Ensure new merchants in the assigned portfolio complete registration;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Present product features and benefits to clients in a compelling manner;
• Travel to meet clients and attend industry events.

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;

• Understanding of financial products / services features and advantages;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation skills;
• Strong organizational and diary management skills;
• Resiliency and the ability to handle objections;
• The ability to deal with a diverse client base;
• Computer literacy & tech mindset;
• Fluent in English and Italian.

• Permanent contract via an Employer of Record (EOR).;
• An attractive performance-based bonus (linked to individual targets and boosted by collective goals).;
• A comprehensive benefits package in addition to salary (Allowances, group medical plan coverage, etc).;
• The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.;
• The opportunity to work at an international fintech company with strong cultural diversity.;