Client Relationship Representative

Tech Sales Jobs; Toscanella di Dozza; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Permanent contract via EOR

Performance-based bonus

Comprehensive benefits package

Work with international fintech team

Job summary

Viva.com is seeking a Field-Based Client Relationship Representative in Toscanella, Emilia-Romagna, Italy. The role focuses on expanding and supporting merchant relationships with a hybrid workplace and an international fintech environment.

You will visit clients, assist with verification and activation, monitor portfolio performance, and provide in-person consultation for existing customers. Fluency in English and Italian is required.

Qualifications

• 2+ years in business development within a fast-paced financial services env.
• Experience with CRM systems and client activation processes.
• Strong negotiation, diary management, and multitasking abilities.

Responsibilities

• Promote company services by visiting clients on-site.
• Assist merchants with verification and activation processes.
• Monitor portfolio performance and provide on-site support.
• Engage in scheduled and self-initiated client activities.
• Ensure new merchants complete registration and active usage.
• Escalate issues by opening cases beyond the on-the-ground scope.
• Present product features and benefits to clients persuasively.
• Travel to meet clients and attend industry events.

Skills

CRM experience

Negotiation

Organizational skills

Tech mindset

English fluency

Italian fluency

Tools

CRM software

Job description

Client Relationship Representative (Field-Based) - Toscanella

Location: Toscanella, Emilia-Romagna, Italy

Department: Business Development, Direct Sales

Workplace: hybrid

Employment Type: full

Description

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants on-field.

Key Responsibilities:

• Promote the company services by visiting clients’ premises;
• Assist merchants with verification and activation processes;
• Monitor and analyze portfolio performance;
• Provide in-person support and consultation for existing customers;
• Engage in both system-scheduled and self-initiated activities;
• Ensure new merchants in the assigned portfolio complete registration;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Present product features and benefits to clients in a compelling manner;
• Travel to meet clients and attend industry events.

Requirements

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;

• Understanding of financial products / services features and advantages;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation skills;
• Strong organizational and diary management skills;
• Resiliency and the ability to handle objections;
• The ability to deal with a diverse client base;
• Computer literacy & tech mindset;
• Fluent in English and Italian.

Benefits

• Permanent contract via an Employer of Record (EOR).
• An attractive performance-based bonus (linked to individual targets and boosted by collective goals).
• A comprehensive benefits package in addition to salary (Allowances, group medical plan coverage, etc).
• The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
• The opportunity to work at an international fintech company with strong cultural diversity.