Client Coordinator – International Programme Tutoring (IB, IGCSE, MYP)

TutorYou Srl; Milano; On-site; EUR 30,000 - 46,000; Full time

Benefits offered by this job

International environment

Collaborative team

Varied role

Growth opportunities

Job summary

TutorYou Srl in Milan seeks a Client Coordinator to support day-to-day operations of our international tutoring services, focusing on IB, IGCSE and MYP programmes. The role suits an organized, proactive individual who has completed the IB Diploma Programme and enjoys working with students, families and educators.

You will manage client relations, coordinate tutoring schedules, support onboarding and help improve processes in a collaborative, international environment.

Qualifications

• IB Diploma Programme completed (mandatory).
• Fluency in English and Italian (mandatory).
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to multitask, prioritise and work independently.
• Proficiency with digital tools, spreadsheets and administrative platforms.
• Proactive, solution-oriented attitude and client-focused mindset.

Responsibilities

• Client relations: act as a point of contact for students and parents, handling enquiries and ensuring a great client experience.
• Tutoring coordination: match students with tutors, schedule lessons and ensure clear communication between families and educators.
• Administrative & Back-Office Support: manage client records, update systems, organise documentation and day-to-day tasks.
• Client onboarding: support new families throughout onboarding from initial enquiry to start of tutoring.
• Operational support: work with the team to improve processes and maintain high service standards.

Skills

Bilingual English/Italian

Education

IB Diploma Programme

Job description

We are looking for a Client Coordinator to join our team and support the day-to-day operations of our international tutoring services, specialising in the International Baccalaureate (IB), IGCSE and MYP programmes.

This role is ideal for a highly organised, proactive and personable individual who has completed the IB Diploma Programme and enjoys working with students, families and educators in an international environment.

Key Responsibilities

• Client Relations: Act as a point of contact for students and parents, handling enquiries, providing support and ensuring an excellent client experience.
• Tutoring Coordination: Help match students with suitable tutors, coordinate lesson schedules and ensure smooth communication between families and educators.
• Administrative & Back-Office Support: Manage client records, update internal systems, organise documentation and assist with day-to-day operational tasks.
• Client Onboarding: Support new families throughout the onboarding process, from initial enquiry to the start of tutoring.
• Operational Support: Work closely with the team to improve processes, resolve issues and maintain a high standard of service.

Requirements

• Completed International Baccalaureate (IB) Diploma Programme – mandatory.
• Fluency in both English and Italian – mandatory.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to multitask, prioritise and work independently.
• Confidence using digital tools, spreadsheets and administrative platforms.
• A proactive, solution-oriented attitude and a client-focused mindset.

Nice to Have

• Previous experience in customer service, administration, education or operations.
• Familiarity with the International Higher Education systems.
• Experience working in an international or multicultural environment.

What We Offer

• The opportunity to work in an international, education-focused environment.
• A collaborative and dynamic team.
• A varied role combining client relationships, coordination and business operations.
• Opportunities for professional growth and increased responsibility.