Client Advisor - Milan Via Verri

RIMOWA; Milano; In loco; EUR 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Lunch tickets

Ambassador program

Commission & team bonus

Descrizione del lavoro

RIMOWA in Milan is seeking an after-sales professional to elevate the luxury client experience. You will handle consultations, sell premium products, and act as the main contact for after-sales topics while upholding the brand's heritage of craftsmanship and service.

You speak fluent Italian and English, with a passion for luxury retail. The role offers commission, a team bonus, lunch tickets, and alignment with the CCNL Terziario Commercio guidelines.

Competenze

• Experience in luxury sector preferred.
• Fluent Italian and English mandatory.
• Strong clienteling and consultative sales ability.
• Ability to work in a luxury retail environment.

Mansioni

• Provide first-class consultations and build customer relationships.
• Sell luxury products and deliver exceptional client experience.
• Handle after-sales topics and coordinate repairs as needed.

Conoscenze

Italian fluency

English fluency

Customer service

Luxury retail

Descrizione del lavoro

Poste

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation. At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!

Poste

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation. At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!

Missions

YOUR MISSION

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers. Profil YOUR EXPERIENCE AND SKILLS
• We are looking forward to your experience acquired in the luxury sector, but we also welcome you as a new starter in our team.
• For advising our international customers, you speak fluent Italian and English, ideally you have additional language skills.
• The customer experience is important to you - you are passionate about selling luxury products and providing the best client experience to our customers. Information à l'attention des candidats ADDITIONAL INFORMATION For new joiners in this role in Italy, the initial annual gross salary is 27.000 EUR . This salary has been determined on the basis of objective and gender-neutral criteria and corresponds to the compensation normally granted for this position at the time of publication of this job posting. Actual compensation may vary depending on factors such as your unique combination of experience and skills, seniority, and current organizational needs. In addition to the benefits provided by law, further benefits may be granted in accordance with current company policies :
• Eligibility to individual commission & team bonus as per company policy
• Lunch tickets
• Eligible to Ambassador program as per company policy The benefits list is not exhaustive. The employment relationship will be governed by the provisions of the applicable national collective bargaining agreement for the Commerce and Tertiary Sector (CCNL Terziario Commercio) as applied by RIMOWA in Italy.
• YOUR FUTURE At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. RIMOWA is the home for all your ambitions and visions for the future. #RIMOWAPlaceToGrow. Informations à l'attention des candidats internes Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.