Client Advisor Manager - Roma Fiumicino

Moncler; Fiumicino; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

Moncler is seeking a Client Advisor Manager for the Boutique at Fiumicino Airport. You will embody the brand, lead a team, and drive store sales through exceptional service and efficient store operations.

Reporting to the Store Manager, you will recruit and develop staff, manage KPI-driven performance, and collaborate with regional partners to grow business while ensuring an elevated client experience in a luxury retail environment.

Competenze

• Minimum 3-5 years of experience in Retail Management.
• Prior experience in luxury retail is preferred.
• Proficient computer knowledge (MS Word, Excel and Outlook).
• Fluent in English, both written and spoken.

Mansioni

• Lead store operations and team in Moncler's Boutique at Fiumicino Airport.
• Grow store sales by delivering exceptional client service and coaching staff.
• Manage scheduling, inventory, cash handling and store policies.
• Analyze sales reports and collaborate with regional partners to drive performance.
• Coach staff on training programs and selling initiatives.

Conoscenze

Retail Management

Luxury retail

Team leadership

Customer service

Analytical skills

Strumenti

MS Word

Excel

Outlook

Descrizione del lavoro

Overview

Moncler Group is specialized in luxury clothing and accessories. We are a Group characterized by experientiality, inclusiveness, sense of belonging to a community and contamination of different meanings and worlds.

Our goal is that Moncler’s social channels not only communicate our identity or our products, but that they move to meet the interests, tastes and emotions of our community and beyond.

We are looking for Client Advisor Manager to complete the team of our Boutique in Fiumicino Airport. The Client Advisor Manager, reporting directly to the Store Manager, takes on the role of Brand Ambassador, being responsible for growing their store’s sales by providing an exceptional level of service to their clients and managing the operations of their stores efficiently. In this role, the person strives to reach excellence in business performance and key qualitative objectives always going beyond expectations, inspiring, managing and coaching the team.

Your Impact

• Ensure the Moncler Sales and Service standards are embodied consistently while adhering to all Company Policy and Procedures;
• Proactively recruit, interview and hire a team that will drive store sales and delivers an elevated level of service while building customer loyalty and developing new customers.
• Drive Store sales and productivity through key KPI management (store sales, UPT, Conversion, Productivity and Inventory);
• Responsible for daily operations ensuring efficiency and protection of company assets through schedule management, inventory management, cash management, shipping and receiving, adhering to business needs and company policies and procedures;
• Analyze reports (sell-through and productivity) and work closely with Regional partners to strategically drive and grow business;
• Effectively coach and ensure all store staff complies with company initiatives (Training and Selling Programs, CEM, CRM etc.), provide motivation to sales team and lead by example at all times;
• Develop the team to ensure individual growth, employee engagement and career pathing for future leaders using consistent communication i.e. One to One touch-bases, team meetings, management meetings, Individual development plans;
• Understand and proactively respond to the competitive environment, trends and identify future opportunities.

Qualification

• Minimum of 3-5 years of experience in Retail Management;
• Prior experience in luxury retail ;
• Proficient computer knowledge (MS Word, Excel and Outlook);
• Proficient in English, both written and spoken;
• Strong interpersonal skills;
• Analytical skills as to analyse sales reports and perform fundamental calculations.

We Would Appreciate a Person That Has

• Proven track record of successful sales generation, building clientele and employee development;
• Ability and willingness to communicate with co-workers and customers alike;
• Strong attention to detail and product sensitivity.

“Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”