Client Advisor (m/d/f) - Milan Via Verri

RIMOWA GmbH; Lombardia; Hybrid; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Lunch tickets

Ambassador program

Commission & team bonus

Job summary

RIMOWA GmbH in Italy seeks a luxury retail professional skilled in delivering exceptional customer experiences. You will advise international clients in Italian and English, guide them through product consultations, sales, and minor repairs on site to uphold the brand’s premium service standards.

As a key part of after-sales, you will manage communications with customers, coordinate with the technical team, and ensure a seamless return process.

Qualifications

• Experience in the luxury sector is preferred but newcomers are welcome.
• Fluent Italian and English for advising international customers; additional languages are a plus.
• Customer experience mindset with passion for selling luxury products.

Responsibilities

• Outgoing, customer-focused interactions to strengthen relationships and provide first-class consultations.
• Engage in product demonstrations, sales conversations, and on-site repairs where applicable.
• Serve as after-sales point of contact, handling topics post-purchase with professionalism.
• Oversee first-class processing from acceptance to coordination with the technical team and return to customers.

Skills

Luxury customer service

Sales consultations

Fluent Italian

Fluent English

Job description

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!

Job responsibilities

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile

• We are looking forward to your experience acquired in the luxury sector, but we also welcome you as a new starter in our team.
• For advising our international customers, you speak fluent Italian and English, ideally you have additional language skills.
• The customer experience is important to you - you are passionate about selling luxury products and providing the best client experience to our customers.

Additional information

ADDITIONAL INFORMATIONFor new joiners in this role in Italy, the initial annual gross salary is 27.000 EUR . This salary has been determined on the basis of objective and gender-neutral criteria and corresponds to the compensation normally granted for this position at the time of publication of this job posting. Actual compensation may vary depending on factors such as your unique combination of experience and skills, seniority, and current organizational needs.

• Eligibility to individual commission & team bonus as per company policy
• Lunch tickets
• Eligible to Ambassador program as per company policy

The benefits list is not exhaustive.

The employment relationship will be governed by the provisions of the applicable national collective bargaining agreement for the Commerce and Tertiary Sector (CCNL Terziario Commercio) as applied by RIMOWA in Italy.

YOUR FUTUREAt RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. RIMOWA is the home for all your ambitions and visions for the future. #RIMOWAPlaceToGrow.

Additional information for internal candidate

Celebrating our inclusive and diverse culture is core to RIMOWA's DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.