Client Advisor

Moncler Group; Firenze; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A luxury fashion brand in Florence seeks a Part Time Client Advisor to ensure excellent customer service and maintain quality standards. Candidates should have experience in fashion retail or related fields, fluency in both Italian and English, and a willingness to embrace new technologies. This role offers a fixed-term contract with opportunities to represent a prestigious brand.

Competenze

• Experience in sales roles in Fashion Retail/ Hospitality or interest/study in Fashion related courses.
• Understanding of key performance indicators (KPIs).
• Service-oriented with team spirit and ability to work independently.
• Reliability, punctuality, flexibility to work weekends.
• Fluency in Italian and English; an additional language is a plus.
• Openness to new technologies.

Mansioni

• Ensures excellent customer service and quality standards.
• Acts as a brand ambassador representing the image of the brand.
• Welcomes and assists international and local customers.
• Details collections to present the brand's universe.
• Provides personalized advice to meet customer demands.
• Keeps the store organized and manages stockroom activities.
• Handles customer complaints and sales processes appropriately.

Descrizione del lavoro

Overview

Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life and our famiglia. The opportunity to follow your own compass.

The Role

The Role: Part Time Client Advisor with a Fixed Term Contract in Florence

At Stone Island we are always looking for people who share our spirit and values to drive our company forward. We are currently looking for aPart Time Client Advisor with a Fixed Term Contract to join our team as soon as possible in Florence – Via Vacchereccia 18/20 point of sale.

Your Impact

• Ensures excellent customer service and maintains the quality standards required by the brand;
• Acts as a brand ambassador by representing its image within the store;
• Welcomes, advises, and assists in sales to international and local customers;
• Presents the Stone Island universe by detailing its collections;
• Provides personalized advice by meeting the expectations and demands of customers;
• Keep the store and the stockroom organized, receive goods, and prepare returns at the end of the season;
• Contributes to ensuring that all delicate situations related to customer complaints and sales processes in general are handled appropriately.

Qualifications

• Experience in sales roles in Fashion Retail/ Hospitality; or interest/study in Fashion related courses - Experience in Luxury and Contemporary Retail environment is a plus;
• Has an understanding of key performance indicators (KPIs);
• Service-oriented, team spirit, ability to work independently;
• Reliability, punctuality, flexibility to work weekends;
• Fluency & sophistication in Italian and English; an additional language spoken fluently would be a plus;
• Openness to new technologies.

Our Shared Values

At Stone Island we aren’t led by conventions or trends, but by our own compass. Shared values we put into practice every day to maintain our unique culture of relentless innovation.

SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION

If you are ready to follow your compass with Stone Island, apply now!

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.