Claims & Customer Service Pro — Milan

AXA Partners; Lombardia; On-site; EUR 28,000 - 36,000; Full time

Job summary

AXA Partners Italy is seeking a Claims & Customer Service Associate based in Milan. The role focuses on handling calls and claims, providing excellent service, and supporting process improvements. It requires fluency in Italian and English, strong communication skills, and at least two years of relevant experience.

This temporary, full-time position offers exposure to regulatory compliance and reporting, with a focus on customer service excellence and collaboration with the management team.

Qualifications

• Fluent in Italian and English required.
• Excellent communication skills with colleagues and customers at all levels.
• Two years’ experience in a similar position is required.
• Two years’ experience as Claims Assessment & Customer Service Associate with a track record of high performance.

Responsibilities

• Handle claims and customer service tasks, including validation, assessment and processing of new and continuing claims.
• Escalate complex calls and claims as needed and resolve customer issues.

Skills

Bilingual Italian/English

Excellent communication

Education

Technical degree or above

Job description

AXA Partners Italy is seeking a Claims & Customer Service Associate based in Milan. The role focuses on handling calls and claims, providing excellent service, and supporting process improvements. It requires fluency in Italian and English, strong communication skills, and at least two years of relevant experience.

This temporary, full-time position offers exposure to regulatory compliance and reporting, with a focus on customer service excellence and collaboration with the management team.