Cards Operations Leader - AI-Driven, Flexible Work

ING Italia; Lombardia; Hybrid; EUR 54,000 - 66,000; Full time

Benefits offered by this job

Flexible Smart Working

Meal vouchers and corporate restaurant

Health insurance and Accident coverage

Pension fund and welfare plan

Training and development opportunities

Birthday day off (#doyourbirthday!)

Free water & coffee at the office

Job summary

ING Italia is seeking a Cards Operations Manager to lead end-to-end card lifecycle operations across debit, credit, prepaid and business cards. You will own governance, risk controls, and performance, coordinating with Product, IT, Data, Risk, Compliance and other teams to ensure high-quality service and regulatory alignment.

You will drive transformation with AI-enabled analytics, automation and data-driven decision making, while fostering a customer-centric, collaborative culture and managing

Qualifications

• Significant experience in cards, payments or banking operations.
• Proven leadership in teams and governance.
• Fluency in Italian and English, both written and spoken.
• Deep knowledge of card lifecycle, disputes and fraud-related processes.
• Ability to apply AI literacy to improve operational decision-making and productivity.

Responsibilities

• Provide visible leadership to Cards Operations and set clear priorities.
• Own end-to-end integrity, efficiency and customer outcomes of card operations.
• Own the operational risk and control framework and drive remediation of gaps.
• Act as Operations reference for card-related matters in cross-functional initiatives.
• Maintain governance for Cards Operations and coordinate incident resolution and remediation.
• Contribute to transformation with automation, analytics and AI-enabled operations.
• Ensure governance of outsourced activities and third parties.

Skills

Leadership

Card operations

Operational governance

Data analytics

AI literacy

Regulatory compliance

Stakeholder management

Education

Degree in Economics, Finance, Business Administration, Engineering, Law or a comparable discipline

Tools

Analytics tools

Automation tools

Generative AI

Job description

ING Italia is seeking a Cards Operations Manager to lead end-to-end card lifecycle operations across debit, credit, prepaid and business cards. You will own governance, risk controls, and performance, coordinating with Product, IT, Data, Risk, Compliance and other teams to ensure high-quality service and regulatory alignment.

You will drive transformation with AI-enabled analytics, automation and data-driven decision making, while fostering a customer-centric, collaborative culture and managing