Card Operations Lead — End-to-End Payments & Risk

ING Banking; Monza; Remoto; EUR 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work flexibility

Competitive base + performance bonuses

Meal vouchers and restaurant/bar

Health and Accident insurance

Pension fund and welfare plan

Training and development opportunities

Descrizione del lavoro

ING Banking è alla guida delle operazioni quotidiane sui prodotti carte (debit, credito, prepagate e business) lungo tutto il ciclo di vita, coordinando emissione, attivazione, manutenzione, blocchi, rimborsi e controversie. Il ruolo garantisce controllo dei rischi, miglioramenti guidati dai dati e collaborazione con Product, IT, Risk, Compliance e fornitori esterni.

La posizione richiede almeno 5+ anni nel settore carte o pagamenti, eccellente gestione delle crisi e fluente italiano con buon

Competenze

• 5+ years in cards, payments or banking ops with coordination or people-management
• Ability to manage critical situations with sound decision-making
• Fluent Italian and good English proficiency
• Strong knowledge of payment-card operations, end-to-end lifecycle, disputes, chargebacks, fraud processes, risk, controls and third-party governance
• Knowledge of card-processing and banking platforms; reporting and data-visualisation tools advantageous
• Strong leadership, stakeholder-management and communication across Operations, Product, IT and control functions
• Data-driven mindset, structured problem solving and turning evidence into decisions
• Ownership and escalation when handling critical situations

Mansioni

• Lead day-to-day card operations across debit, credit, prepaid and business cards
• Coordinate issuance, activation, maintenance, blocking, replacement, disputes, chargebacks and customer requests
• Oversee controls, reconciliations, service requests, exception handling and remediation of data/processing gaps
• Monitor service quality, volumes, incidents and performance; translate data into management reporting and actions
• Collaborate with Product, IT, Risk, Compliance, Anti-Fraud and other Ops teams on process changes and regulatory initiatives
• Manage relationships with external providers and processors; monitor SLAs/KPIs and continuity requirements
• Provide people leadership; set priorities and support development of the Cards Operations team
• Ensure operations are accurate, compliant with procedures, regulations and customer protection standards
• Own operational risk and control framework; ensure controls are performed and improved when gaps arise
• Act as main contact for card topics in projects, audits, risk assessments and governance forums
• Drive root-cause analysis and sustainable remediation of incidents and defects
• Sponsor simplification, automation and data-driven improvements with fallback and business continuity in mind
• Oversee outsourced activities and third parties including governance, information security and exit-readiness
• Promote customer-focused, collaborative, accountable working aligned with ING values
• Ensure effective incident management and escalation when needed

Conoscenze

leadership

stakeholder-management

communication

payment-card operations

end-to-end card lifecycle

disputes and chargebacks

Formazione

Degree in Economics, Finance, Business Administration, Engineering, Law or comparable field

Strumenti

Card-processing platforms

Reporting and data-visualisation tools

Descrizione del lavoro

ING Banking è alla guida delle operazioni quotidiane sui prodotti carte (debit, credito, prepagate e business) lungo tutto il ciclo di vita, coordinando emissione, attivazione, manutenzione, blocchi, rimborsi e controversie. Il ruolo garantisce controllo dei rischi, miglioramenti guidati dai dati e collaborazione con Product, IT, Risk, Compliance e fornitori esterni.

La posizione richiede almeno 5+ anni nel settore carte o pagamenti, eccellente gestione delle crisi e fluente italiano con buon