Butler intern bulgari hotel milano

Marriott International Hotels, Inc.; Milano; On-site; EUR 6,700 - 10,000; Full time

Job summary

Bulgari Hotels & Resorts in Milano is seeking a Butler Intern to assist suite guests before and throughout their stay, acting as the sole point of contact for guests and coordinating with different departments to ensure a flawless experience.

The role involves pre-arrival contact, room readiness checks, in-room dining support, daily amenities oversight, and help with packing/unpacking and concierge requests. Strong presentation and guest-service mindset are essential.

Qualifications

• Professional image and personality with leadership qualities.
• Ambassador of the Bulgari Hotels & Resorts brand at all times.
• Ability to maintain a smile and courteous manner.
• Strong attention to detail and organizational skills.
• Ability to work under pressure and prioritize tasks.
• Initiative and ability to work productively unsupervised.
• Maintain confidentiality and security of guest and hotel information.
• Team player with collaboration across departments.
• Flexibility to work weekends, evenings, holidays and overnight if necessary.
• Go the extra mile to satisfy individual guest needs.
• Demonstrate creativity and continuous improvement.
• Promote positive relationships with guests and the company.
• Clear thinking, problem solving and good judgment.
• Remain calm with demanding guests and provide excellent service.
• Effective communication with other departments.

Responsibilities

• Provide immediate assistance to suite guests as the sole interlocutor.
• Contact guests before arrival to arrange reservations, transportation, preferences and needs.
• Coordinate with other departments to prepare arrivals and room readiness.
• Check room status and amenities before guest arrival.
• Identify maintenance issues and coordinate with maintenance team.
• Greet guests, perform check-in, and assist with settling into the suite.
• Assist guests throughout the stay and with unpacking/packing services.
• Handle in-room dining orders and delivery.
• Oversee daily amenities refresh with F&B team.
• Supervise suite cleaning and replacement of amenities.
• Assist with laundry collection and delivery in collaboration with housekeeping.
• Provide shoe shine and supervise night turndown.
• Assist with bookings with reservations/front office and concierge requests.
• Assist spa and gym appointments with spa team.
• Safeguard guests' belongings and assist at checkout.
• Escort guests from suite to exit and ensure satisfaction.
• Inspect rooms post-departure and manage lost-and-found items.
• Maintain knowledge of hotel features, hours, menus, room types, rates and promotions.
• Report guest problems and follow up on resolutions.
• Record guest preferences in systems.
• Monitor equipment cleanliness and safety; follow security protocols.

Skills

Professional image

Brand ambassador

Positive attitude

Attention to detail

Organizational skills

Under pressure

Initiative & independence

Confidentiality

Team player

Weekend/evening flexibility

Guest-focused service

Creativity & improvement

Relationship building

Clear thinking & judgment

Calm under demanding guests

Job description

Overview

butler intern is the main assistant to suite guests before and through the stay. The butler immediately responds to all suite guests requests, cooperating with different departments to ensure all guests' needs are met. The butler contacts guests before arrival, prepares for the arrival and coordinates all departments so that the stay goes smoothly.

Essential skills

• professional image and personality, exuding confidence and leadership
• ambassador of the bulgari hotels & resorts brand at all times
• ability to smile at all times
• attention to detail
• organizational skills, prioritization and follow‑up
• work well under pressure
• initiative and ability to work productively unsupervised
• maintain confidentiality and security of guest and hotel information
• team player, collaborating with other departments
• flexibility to work weekends, evenings, holidays and overnight if necessary
• go the extra mile to satisfy individual guest needs
• creativity, innovation and continuous improvement
• promote positive relationships with guests and the company
• clear thinking, problem solving and good judgment
• calm and courteous with demanding or difficult guests
• effective communication and cooperation with other departments

Primary job functions

• immediate assistance to all suite guests as the sole interlocutor
• contact guests before arrival to arrange reservations, transportation, preferences and needs
• communicate with other departments to prepare arrivals
• check room status and amenities before arrival
• detect possible maintenance problems and coordinate with the maintenance team
• greet guests, perform check‑in and assist with settling into the suite
• assist guests throughout the stay
• assist with unpacking and packing services
• in‑room dining order taking and delivery
• daily check and refresh of amenities in collaboration with the f&b team
• daily supervision of suite cleaning services and replacement of amenities
• assist guests with laundry collection, instructions and delivery in collaboration with housekeeping
• assist guests with shoe shine
• supervise night turndown
• assist with booking in collaboration with reservation and front office
• assist with concierge requests: restaurant reservations, transportation, city tours
• assist with gym and spa appointments in collaboration with the spa team
• take care of guests' belongings during the stay and after departure
• assist with check‑out in collaboration with front office
• escort guests from the suite to the exit and ensure satisfaction
• inspect the room after departure, manage lost‑and‑found items
• maintain complete knowledge of all hotel features, services, hours of operation, restaurant concepts, menus, room types, rates and promotions
• report guest problems and incidents, follow up to resolution
• record guest preferences in all used systems
• monitor and maintain cleanliness and condition of department equipment and supplies
• follow correct procedures and safety/security protocols
• report any issue to the manager on duty
• keep the work environment clean and safer
• respond to guest requests via phone, message or email promptly
• protect guest privacy