Butler Intern - Bvlgari Hotel Milano

Bvlgari Hotels & Resorts; Lombardia; On-site; EUR 7,300 - 8,900; Full time

Job summary

Bulgari Hotels & Resorts in Milan seeks a Butler Intern to act as the main assistant to Suite guests before and during their stay. You will respond to all guest requests, coordinate across departments, and ensure a flawless welcome, including unpacking, in-room dining, laundry, and amenities.

You will also assist with city arrangements, guest preferences, and post-checkout follow-up, while upholding strict confidentiality and exceptional service standards.

Qualifications

• Must present a professional image and demeanor with confident leadership presence.
• Be an ambassador for Bulgari Hotels & Resorts at all times, in and out of work.
• Ability to smile and maintain composure with guests.
• Strong attention to detail and organizational skills.
• Ability to prioritize tasks and handle high-pressure periods.
• Take initiative and work autonomously when needed.
• Maintain confidentiality of guest and hotel information.
• Team player able to cooperate across departments.
• Flexibility to work weekends, evenings, holidays, and overnight if required.
• Proactive attitude to exceed guest expectations.

Responsibilities

• Provide immediate assistance to all Suite guests as the primary point of contact.
• Coordinate arrivals by communicating with Reservations, Services, Transport, and Preferences.
• Collaborate with departments to prepare for arrivals.
• Check room status and amenities prior to guest arrival.
• Identify maintenance issues and coordinate fixes with the maintenance team.
• Greet guests, assist with check-in, and help settle into the Suite.
• Support guests throughout their stay and during unpacking/packing services.
• Manage in-room dining orders and delivery; coordinate with F&B.
• Oversee daily amenities checks and housekeeping service refreshes.
• Assist with laundry collection and delivery in collaboration with Housekeeping and Laundry.
• Support guest activities including concierge requests, gym/spa bookings, and city tours.
• Record guest preferences for future stays and ensure privacy and security of information.
• Ensure a smooth checkout and escort guests to the exit, verifying the bill with Front Office.

Skills

Professional image & leadership

Ambassador for Bulgari

Customer service orientation

Attention to detail

Ability to multi-task under pressure

Initiative & independence

Discretion & confidentiality

Team player

Flexible hours

Problem solving & judgement

Job description

Job Description

Additional Information

• Job Number: 26145408
• Job Category: Management Development Programs/Interns
• Location: Via Privata Fratelli Gabba 7b, Milan 20121, Italy
• Schedule: Full Time
• Located Remotely?: N
• Position Type: Non-Management
• Pay Range: EUR 650 - 800 Monthly Salary

Job Overview

Butler intern is the main assistant to Suite guests before and through the stay.

Butler immediately responds to all Suite Guests requests, cooperating with different departments, making sure that all guests’ needs are met.

Butler intern contacts the guests before the stay, prepare for the arrival and coordinates all departments so that the stay goes smooth.

Butler intern takes care of the warm welcome, the unpacking, the in room dining order taking and delivery, the housekeeping requests, laundry collection and delivery.

Butler has some rudiments about the city (restaurants, museum, and history) and can also assist the guest to arrange services outside the Hotel.

Butler intern observes the guests, takes note of all preferences and makes sure they are recorded for future stays.

Butler also makes sure that guests enjoyed the stay and follow up after their departure.

Place of work

Front and back office, the Hotel Lobby, Guestrooms, Housekeeping Back of the House, Room Service Office.

Essential Skills

• Must have a professional image and personality exuding confidence and leadership skills.
• Be an ambassador o The Bulgari Hotels & Resorts Company at all times, in and out side of one’s work place.
• Ability to smile at all times.
• Ability to focus attention on details
• Ability to organize work, prioritize tasks, and follow up.
• Ability two work well under the pressure within any given period of time.
• Must be able to take initiative and work productively within any given period of time, unsupervised.
• Ability to maintain confidentiality and security of all guest and general hotel information.
• Must be a team player, working well with other departments and coworkers.
• Ability to work flexible hours, including weekends, evenings, Holidays and overnight if necessary.
• Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants.
• Should be creative, innovative and strive for continuous improvement.
• Ability to promote positive relationships with all guests in the hotel and company.
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
• Ability to remain calm and courteous with demanding/difficult guests and/or situations.
• Ability to communicate with other departments and cooperate cohesively

Primary job functions

• Immediate assistance to all Suite guests, being the sole interlocutor of the guest, making sure the guest does not have to deal with all different departments.
• Contacting guests before arrival making sure everything is set for the arrival (Reservation, Services, Transportations, Preferences and needs)
• Communicate with other departments to prepare arrivals
• Check room status and amenities before arrival
• Detect possible maintenance problems in the rooms and make sure thy are fixed in collaboration with maintenance team
• Greet guests, perform check in, assist guests with settling in into the Suite
• Assist guests during the entire stay
• Assist guests with unpacking and packing service
• In room dining order taking and delivery of the meals
• Daily check and refresh of amenities, in collaboration with F&B Team
• Daily check of the Suite cleaning services and replacement of amenities
• Assist guests with laundry collection, instructions and delivery, collaboration with Housekeeping and Laundry Team
• Assist guest with shoeshine
• Supervise night turndown
• Assist guests with matters of booking, in collaboration with Reservation Office and Front Office
• Assist guests with Concierge requests (Restaurant Reservations, Transportation, City tours….) in collaboration with concierge team
• Assist guests with gym/spa appointments in collaboration with SPA team
• Take care of guests holdings during the stay and possible repeat guests holdings after stay
• Assist guests with check out, in collaboration with front office team. Butler check the bill with front office team before check out. Butler escorts guests from the Suite to the exit and makes sure they enjoyed their stay
• Butler checks the room after departure to make sure guest did not forget anything and, in case of need, takes care of the lost and found items
• Maintain complete knowledge of:
• All hotel features/services, hours of operations.
• All hotel restaurant food concepts, menu price range, dress code and ambiance.
• All hotel room types, numbers/names, layout appointments, amenities and locations.
• All hotel room rates, special packages and promotions.
• Daily house count and expected arrivals/departures.
• Scheduled daily group activities, names and locations of meeting/banquet rooms.
• Local events, attractions, holiday schedules.
• Report guests problems and incidents, following up to complete resolution and communicating with other departments
• Record all guest preference during the stay, updating guests profile in all used systems
• Monitor and maintain cleanliness and working condition of department equipment and supplies.
• Follow correct procedures and policies in all aspects of work, including safety and security protocols
• Report any issue to the Manager on duty
• Keep the work environment clean and safe
• Respond to guests request via phone, message or email within short period of time making sure the request is carried out
• Protect the privacy of all guests

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.