Business Continuity Manager I — EMEA

Deel; Italia; In loco; EUR 78.000 - 113.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock grant opportunities

Flexible office membership with IWG

Descrizione del lavoro

Deel is seeking a BCM I to independently manage standard escalations and turn operational challenges into structured projects across Workbench and Jira. You will drive cross-functional alignment and define success metrics.

You will own root cause analyses, track SLA adherence, and contribute to our global payroll and fintech operations with clear communication and proactive risk management.

Competenze

• 2+ years of experience in project management or incident/escalation management.
• Proven ability to manage multiple complex workstreams simultaneously under pressure.
• Solid understanding of operational issues related to Global Payroll, Compliance, Integrations, and Fintech.
• Exceptional written and verbal skills, with the ability to influence cross-functional peers to meet SLAs without direct authority.

Mansioni

• Escalations: Own the end-to-end management of standard client escalations, transitioning ad-hoc issues into highly structured projects within Workbench and Jira.
• Project Management: Define clear success criteria and track SLA adherence across all involved stakeholders. Run cross-functional meetings to ensure accountability.
• Risk: Identify and flag risks that lead to delayed resolutions. Maintain total transparency by distributing daily TL;DR updates to all involved parties.
• Process Improvement: Execute thorough Root Cause Analyses (RCAs) post-resolution, ensuring that documentation leads to actionable, preventative measures.

Conoscenze

Project management

Escalation management

Cross-functional collaboration

Stakeholder communication

Root cause analysis

Strumenti

Jira

Workbench

Descrizione del lavoro

Deel is seeking a BCM I to independently manage standard escalations and turn operational challenges into structured projects across Workbench and Jira. You will drive cross-functional alignment and define success metrics.

You will own root cause analyses, track SLA adherence, and contribute to our global payroll and fintech operations with clear communication and proactive risk management.