Brand Experience Floor Manager - Luxury Retail

Golden Goose Group; Roma; On-site; EUR 32,000 - 37,000; Full time

Job summary

Golden Goose is seeking a Floor Manager for the Venice store to lead a high-performing team, delivering exceptional customer experiences and driving omnichannel sales. You will report to the Store Manager and play a key role in achieving sales targets and maintaining brand standards.

Fluency in Italian and English is required, with a background in retail sales and strong communication skills. The role emphasizes customer engagement, training, and GDPR/compliance responsibilities in a fast-paced

Qualifications

• Fluency in Italian and English required.
• Retail sales background preferred.
• Strong communication and customer service skills.

Responsibilities

• Collaborate with Management to achieve sales objectives and monitor KPI’s.
• Guide the team to meet commercial targets while ensuring customer satisfaction and qualitative standards.
• Assist customers with product information and upsell/cross-sell opportunities.
• Support CRM-driven clienteling activities and pricing/timing of store services.
• Train and onboard new staff, ensuring GDPR and health & safety compliance.

Skills

Fluency in Italian

Fluency in English

Retail sales

Job description

Golden Goose is seeking a Floor Manager for the Venice store to lead a high-performing team, delivering exceptional customer experiences and driving omnichannel sales. You will report to the Store Manager and play a key role in achieving sales targets and maintaining brand standards.

Fluency in Italian and English is required, with a background in retail sales and strong communication skills. The role emphasizes customer engagement, training, and GDPR/compliance responsibilities in a fast-paced