Clearing Client Readiness junior analyst

Cassa di Compensazione e Garanzia S.p.A.; Milano; In loco; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Euronext is seeking a client services coordinator to guide a group of clients from onboarding through go-live within a European market infrastructure environment. You will coordinate across internal teams, prepare clients for implementation, and help validate the solution through workshops and testing.

Fluent Italian or French and English is expected, with a degree in economics or finance and 1–2 years in client services or project coordination.

Competenze

• Bachelor's degree in Economics, Finance, Business Administration or related field.
• 1–2 years in client services, operations, project coordination, or similar roles.
• Experience with CRM and service management tools.

Mansioni

• Serve as main contact for a group of clients through onboarding to go-live.
• Support clients in implementation, testing (UAT) and conformance testing.
• Coordinate project communications and keep stakeholders updated.
• Review documentation and specifications, support client readiness, and drive process improvements.

Conoscenze

Financial services familiarity

CRM experience

Project coordination

Client services mindset

Excellent communication

Languages: Italian or French & English

Formazione

Bachelor's degree in Economics/Finance/Business Admin or related field

Strumenti

CRM systems

Descrizione del lavoro

Responsibilities

You will primarily be responsible for: Acting as the main point of contact for an assigned group of clients, supporting them throughout the project lifecycle from onboarding through to go-live, ensuring a smooth and well-coordinated client journey. You will support clients in preparing for implementation and testing phases, including UAT and conformance testing, providing guidance, clarification, and follow-up to help them successfully validate the solution. In this role you will also coordinate project-related communications, including regular updates, release communications, and operational messages, ensuring information is clear and aligned across all stakeholders. You will work closely with both clients and internal teams by organizing meetings, tracking actions, and helping to resolve issues or questions in a timely and structured way. In addition, you will review documentation and specifications, contribute to client readiness activities, and support continuous improvement initiatives aimed at enhancing processes and service quality.

Education & experience

Education & experience Bachelor's degree in Economics, Finance, Business Administration or related field. 1-2 years of experience in client services, operations, project coordination, or similar roles (internships and junior profiles are welcome).

Technical skills

Technical skills Strong understanding of financial markets or financial services environments Familiarity with client service operations and/or CCP environments is an advantage Experience with CRM and service management tools Interest in technology, project coordination, and operational processes

Soft skills

Soft skills Strong attention to detail and analytical thinking Excellent organisational and multitasking skills, with ability to manage several projects in parallel Strong client orientation and relationship-building skills Clear and effective communication skills (written and verbal) Proactive problem-solving mindset and ability to work in a fast-paced environment Team player, adaptable and comfortable working under structured deadlines

Languages

Languages Fluency in Italian (or French) and English, both written and spoken

About the role

Join a company where market infrastructure is built on innovation - and where every innovation starts with a bold mind asking, 'What's next?'. At Euronext, we believe change is a starting point, not an obstacle. We look for people who see growth opportunities, think long term and want to help shape capital markets for future generations.

Working with us means: Being part of a European, international and diverse team - Collaborate across borders with talented colleagues connected by a shared ambition and purpose. Learning as you grow - Develop your skills through continuous learning, real responsibilities and flexible career paths that evolve with you. Having an impact - Contribute to projects that matter, in an agile and dynamic environment where your ideas help drive progress. Driving sustainability - Play an active role in building transparent, responsible and sustainable capital markets for the long term. Together, we don't just support markets - we help shape their future.

Euronext Overview

Euronext Clearing acts as the trusted central counterparty (CCP) for Euronext's cash, financial and commodity derivatives markets. Our team delivers robust risk management and innovative clearing solutions, ensuring the safety and efficiency of every transaction. We contribute to the growth and diversification of our clearing services, working alongside experts who are passionate about advancing European market infrastructure and supporting the integrity of Europe's financial markets. Join us and play a key role in the development and diversification of Euronext's clearing franchise. Join Euronext - Shape capital markets for future generations. Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe's leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base. Find out more about us at: Euronext.com

Equal Opportunity Statement

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

Additional Information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects. Euronext is the leading European capital market infrastructure, covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody to solutions for issuers and investors. Euronext operates MTS, one of Europe's leading electronic fixed income trading markets, and Nord Pool, the European power market. Euronext also provides clearing and settlement services through Euronext Clearing and its Euronext Securities central securities depositories (CSDs) in Denmark, Italy, Norway and Portugal. Euronext's regulated exchanges in Belgium, France, Greece, Ireland, Italy, the Netherlands, Norway and Portugal host a broad range of listed issuers, a strong blue-chip franchise and the largest global center for debt and fund listings. With a diverse domestic and international client base, Euronext is a major venue for European lit equity trading. Its products include equities, FX, ETFs, bonds, derivatives, commodities and indices. For the more information, please visit our career website.