Bilingual Operations Specialist (Japanese & English)

Vision RT Ltd.; Calabria; On-site; EUR 42,000 - 66,000; Full time

Job summary

Vision RT is seeking an Operations Support Specialist for its Korean business. The role coordinates import, customs, logistics, and HR admin, liaising with suppliers, brokers, and agencies to ensure compliant, timely delivery of products and services.

Successful candidates will manage supplier invoices, local tax requirements, and regulatory filings while maintaining accurate records and protecting confidentiality of employee data.

Qualifications

• 3+ years in operations administration, logistics coordination, import/export administration, or business operations.
• Experience with customs clearance and import documentation.
• Fluent in Korean; business-level English and Japanese.
• Experience liaising with government agencies, customs brokers, and external service providers.
• Strong Microsoft Office skills, particularly Excel, Word, and Outlook.
• Attention to Detail; Stakeholder Management; Compliance & Governance Awareness.

Responsibilities

• Coordinate end-to-end import activities for Korea.
• Review shipping documents: CI, PL, COO, and HS classifications.
• Prepare customs pre-notification documents for brokers.
• Coordinate shipment schedules with suppliers, hospitals, and internal stakeholders.
• Manage customs clearance activities and respond to inquiries.
• Maintain shipment records and cost tracking.
• Support legal entity administration of the Korean entity.
• Manage supplier invoices and operational payments.
• Track local taxes and statutory obligations.
• Assist HR operations: onboarding, changes, and offboarding.

Skills

Import Operations

Logistics Coordination

Customs Documentation

Korean Compliance

MS Office

Stakeholder Management

Financial Administration

HR Administration

Independent Working

Attention to Detail

Tools

Sage ERP

SAP

Oracle ERP

Job description

Vision RTis a fast-growing MedTech company transforming radiation therapy for cancer patients by helping make it more accurate, effective, and comfortable. The company is the inventor of, and a market leader in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, providing enhanced guidance across every step of the radiotherapy workflow.

Our systems are used in over 3,000 clinics worldwide, including in 29 of the top 30 Best Hospitals for Cancer (source: US News and World Report 2026 rankings).

The company is recognized as one of Britain’s fastest-growing private tech companies, as featured in the2025Sunday Times 100 Techlist. Vision RT is also a recipient of the 2026 King’s Award for Enterprise, our fifth in 10 years. It is the UK’s most prestigious accolade for business excellence.

Company video (Available on application page)

With around 400+ employees globally and offices in the UK, Poland, and the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S, one of the world’s largest investors in healthcare companies. Employees benefit from the security and reach of being part of a large global enterprise, combined with the agility and innovation of a startup.

Vision RT is a company with strong values, a clear mission, and a bright future. It is an exciting and rewarding organization in which to work.

About the role

Languages: English, Korean & Japanese

The Operations Support Specialist is responsible for coordinating and supporting all operational activities associated with importing, customs clearance, logistics coordination, legal entity administration, financial administration, and HR operational support within the Korean business.

The role acts as the primary operational liaison between suppliers, freight forwarders, customs brokers, hospitals, government agencies, finance providers, and internal teams to ensure compliant, efficient, and timely delivery of products and services. The position also supports the administration of the Korean legal entity, including tax, banking, government compliance, invoicing, and employee records management.

Key responsibilities will include:

• Import Operations & Logistics
• Coordinate end-to-end import activities for equipment, spare parts, and operational shipments into Korea.
• Review shipping documentation including Commercial Invoices (CI), Packing Lists (PL), Certificates of Origin (COO), and HS classifications.
• Request and follow up on documentation corrections with suppliers.
• Prepare and issue customs pre-notification documentation to brokers.
• Coordinate shipment schedules with suppliers, logistics providers, hospitals, and internal stakeholders.
• Manage customs clearance activities, responding to customs enquiries and providing supporting certificates and documentation.
• Support classification and HS code related investigations and resolutions.
• Arrange and coordinate final delivery schedules with customers, hospitals, and carriers.
• Manage incoming and outgoing inspection activities, ensuring issues are identified and resolved promptly.
• Maintain accurate shipment records, cost tracking, and operational documentation.
• Escalate and manage shipment exceptions including customs delays, schedule changes, documentation issues, and re-submissions.
• Legal Entity Administration
• Support operational administration of the Korean legal entity.
• Manage supplier invoices and operational payments.
• Monitor legal entity compliance requirements and ensure business registrations remain current.
• Coordinate operational activities related to government filings and documentation.
• Track utility payments, local taxes, and statutory obligations.
• Support company credit maintenance and tender eligibility requirements.
• Liaise with external service providers and government agencies when required.
• Finance & Account Administration
• Manage tax invoice administration and associated documentation.
• Coordinate with Finance, tax agents, and auditors regarding corporate tax and VAT requirements.
• Support accounts payable and operational expense administration.
• Maintain records associated with income tax and indirect tax submissions.
• Liaise with company banking partners regarding operational banking activities.
• Ensure financial records are accurately maintained and readily available for audit purposes.
• HR Operations Support
• Maintain employee records and personnel files in accordance with local legislation.
• Manage employee documentation required for onboarding, employment changes, and offboarding.
• Support administration of company insurance programmes and employee benefits.
• Maintain documentation required for tender submissions and regulatory compliance.
• Coordinate employment verification and administrative HR requests.
• Ensure confidentiality and security of all employee data and records.

Essential Skills & Experience

• 3+ years' experience in operations administration, logistics coordination, import/export administration, supply chain support, or business operations.
• Experience working with customs clearance and import documentation.
• Strong understanding of Korean business administration and operational compliance requirements.
• Experience liaising with government agencies, customs brokers, and external service providers.
• Strong Microsoft Office skills, particularly Excel, Word, and Outlook.
• Attention to Detail
• Communication & Stakeholder Management
• Problem Solving
• Organisation & Time Management
• Customer Service Focus
• Compliance & Governance Awareness
• Financial Administration
• Continuous Improvement Mindset
• Accountability & Ownership
• Ability to Work Independently
• Excellent organisational and record-management skills.
• Fluent in Korean and business-level English and Japanese
• Ability to manage multiple priorities in a fast-paced environment.

Desirable Skills & Experience

• Experience within medical devices, healthcare, technology, manufacturing, or regulated industries.
• Experience using ERP systems such as Sage, SAP, Oracle, or equivalent.
• Knowledge of Korean import regulations and HS classifications.
• Experience supporting tender submissions and legal entity administration.

Vision RT is an Equal Opportunity / Aff