Business Support-L.68/99

IQVIA Italia; Lombardia; On-site; EUR 35,000 - 55,000; Full time

Job summary

IQVIA Italia is seeking a Business Support professional to partner with the Business Unit Director and cross‑functional teams. The role focuses on governance, compliance, documentation, vendor management and execution excellence across events, projects and collaborations.

The ideal candidate will have a university degree, excellent English skills, and strong MS Office proficiency. Previous pharma experience is a plus.

Qualifications

• University degree preferred.
• Good written and spoken English mandatory.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Experience in pharmaceutical industry is a plus.

Responsibilities

• Support the Business Unit Director and cross‑functional teams to ensure compliant, efficient operations.
• Coordinate documentation workflows, contracts, approvals and archiving for audit readiness.
• Manage external vendors and ensure alignment between business needs, budgets and contracts.
• Coordinate events, projects and cross‑functional inputs to ensure timely, high‑quality delivery.

Skills

English proficiency

Attention to detail

Problem solving mindset

Teamwork

Education

University degree

Tools

Word

Excel

PowerPoint

Job description

IQVIA, a global leader in services for pharmaceutical and biotechnology companies, is seeking, on behalf of a multinational biopharmaceutical company specialized in innovative therapies in the fields of hematology, immunology, and specialty care, with the mission of improving the lives of people living with rare diseases, a Business Support professional belonging to the Protected Categories (Law 68/99).

The Business Support acts as a partner to the Business Unit Director and cross-functional teams, ensuring that all business activities are executed efficiently, compliantly, and in alignment with internal processes and external regulations.

This role goes beyond traditional administrative support, owning the coordination, governance, and optimization of day-to-day business operations, with a strong focus on compliance, documentation, vendor management, and execution excellence across key business activities (events, projects, and collaborations).

MAIN TASK AND KEY RESPONSIBILITIES

Business Operation & Process Excellence

• Support the Business Unit Director in defining and implementing efficient ways of working, processes, and operating models;
• Identify inefficiencies and proactively propose improvements in business workflows;
• Ensure smooth coordination of cross-functional activities across Medical, Marketing and Commercial;
• Track key activities and milestones, ensuring execution on time and with quality.

Governance and Compliace

• Ensure all business activities (events, HCP engagements, vendors) are fully compliant with internal policies and external regulations;
• Coordinate and monitor documentation workflows (contracts, approvals, documentation archiving) ensuring completeness and audit readiness;
• Act as a key interface with Compliance, Legal, and Finance teams to ensure proper execution of processes;

Maintain structured and traceable documentation across systems and shared platforms.

• Support end-to-end management of external vendors (agencies, event providers, suppliers);
• Ensure alignment between business needs, budgets, and contractual requirements;
• Support contract preparation, follow-up, and documentation in collaboration with internal stakeholders;
• Monitor execution and ensure quality delivery of services.

Events & Project Coordination

• Support the operational organization of events (advisory boards, congresses, internal meetings, trainings) when needed;
• Ensure all logistical, contractual, and compliance aspects are properly managed;
• Coordinate cross-functional inputs and timelines for successful delivery.

Advanced Administrative & Coordination Support

• Manage complex calendars, travel planning, and logistics aligned with business priorities;
• Coordinate internal and external communications when needed;
• Provide support to cross-functional teams on administrative and operational needs.

REQUIREMENTS

Education/Learning Experience/Work Experienc

• A University degree is preferred requirement.

Skills/Knowledge/Languages

• Good knowledge of written and spoken English is required.

Personal Attributes

• Attention to detail;
• Problem solving mindset;
• Ability to communicate efficiently;
• Team-oriented attitude.

A good knowledge of the Microsoft office package

• Word, Excel and PowerPoint.

Preferred

• Previous experience in the pharmaceutical industry would be considered a plus.

TYPE OF CONTRACT

• National Collective Labour Agreement: Chemical and Pharmaceutical Industry;
• Contract Type: Staff Leasing with IQVIA;
• Salary Range or Gross Annual Salary: from 35.000€ to 55.000€.

The salary range is defined based on experience, skills, and internal equity criteria. Career progression and compensation review are based on transparent, objective criteria. We are committed to fair and equal pay practices, in line with applicable pay transparency regulations (EU Directive 2023/970).

IQVIA reserves the right to evaluate candidates with domicile / residence and work experience / study with requirements responding to the open request. Applications WITHOUT the requirements Will NOT be fully taken into account. Please enter the authorization for the processing of personal data (DL196/2003) - General Data Protection Regulation (13 GDPR 679/16 –) to IQVIA and to transfer those data to IQVIA’s Clients. The research is urgent and is intended for candidates of both sexes (L.903/77).