BI & Data Analytics Support Specialist

Amazon Inc.; Asti; Hybride; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Amazon is seeking a highly skilled Support Engineer to provide advanced technical support for data analytics platforms, reporting systems, BI tools and applications. This role serves as an escalation point for challenging issues requiring deep technical expertise in data analysis.

You will collaborate with data engineering, analytics and development teams, create detailed technical documentation, support report development best practices, and participate in on-call rotations to ensure reliable

Qualifications

• Experience identifying and resolving complex issues
• Bachelor's degree in Engineering, Data Engineering (DE), Business Intelligence, Analytics, Information Systems or related field
• 1+ years of experience in BI/technical support roles.
• Strong understanding of relevant technologies and systems
• Experience with BI/DE ticketing systems and support processes
• Excellent problem-solving and analytical skills
• Strong verbal and written communication abilities

Responsabilités

• Serve as the primary escalation point for complex data and technical issues
• Monitor and optimize BI platform performance
• Investigate and resolve sophisticated problems with data pipelines
• Collaborate with data engineering, analytics and development teams to identify and implement solutions for product issues
• Create and maintain detailed technical documentation and knowledge base articles
• Provide guidance on best practices for report development
• Participate in on-call rotations for critical data support needs
• Conduct root cause analysis for significant data incidents
• Develop and implement proactive measures to prevent recurring issues
• Contribute to the improvement of BI support processes and procedures
• Liaison between support data engineering, analytics and development teams to ensure effective communication
• Support data modeling and visualization standards

Connaissances

Quicksight

PowerBI

Tableau

Looker

Snowflake

AWS

Azure

GCP

Python

PowerShell

Formation

Bachelor's degree in Engineering, Data Engineering, Business Intelligence, Analytics, Information Systems or related field

Outils

SQL

ETL/ELT tooling

Description du poste

Amazon is seeking a highly skilled Support Engineer to provide advanced technical support for data analytics platforms, reporting systems, BI tools and applications. This role serves as an escalation point for challenging issues requiring deep technical expertise in data analysis.

You will collaborate with data engineering, analytics and development teams, create detailed technical documentation, support report development best practices, and participate in on-call rotations to ensure reliable