Automation Hardware Technical Support Europe

Beckman Coulter Diagnostics; Padova; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading diagnostic solutions provider seeks a Technical Support Specialist based in Italy or Germany. The candidate will offer second-level support in resolving customer issues, ensuring high satisfaction standards. Ideal applicants should have at least 5 years of relevant technical support experience, proficient English, and be willing to travel. This role provides an opportunity to contribute to a world-class post-sales organization.

Servizi

Competitive benefit programs

Flexible work hours

Opportunities for training and mentorship

Competenze

• At least 5 years of Technical Support, Field Service experience with Diagnostics market.
• Proficient English, both spoken and written, is mandatory.

Mansioni

• Provide second level support by resolving customer problems through technical expertise.
• Ensure strong customer satisfaction and retention.
• Support Applications Team and verify operational performance of systems.

Conoscenze

Technical Support

Troubleshooting

Analytical mindset

Customer Service

Formazione

Biomedical engineer or equivalent

Descrizione del lavoro

Automation Hardware Technical Support Europe

Beckman Coulter Diagnostics is seeking a Technical Support Specialist remote-based in Italy or in Germany. Reporting to the Technical Support Manager, you will provide second level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms. You will drive service targets while ensuring strong customer satisfaction and retention, train our customers and our Service Engineers, support our Applications Team, and verify the operational performance and data quality of systems to support the overall commercial organization.

You will operate independently in the Italian/Germany territory and in Europe when needed (overnight travel as required) to provide excellent customer service to clients while installing and maintaining Automation instrumentation and systems in hospital and standalone laboratory environments. You will work as part of a team to share standard methodologies, mentor, and receive experienced technical support.

If you thrive in a fast-paced role and want to help build a world-class post-sales organization—read on.

Essential requirements:

• Biomedical engineer or equivalent.
• At least 5 years of Technical Support, Field Service experience with Diagnostics market.
• Early careers are welcome but with troubleshooting experience gained during thesis or internships.
• Proficient English, both spoken and written, is mandatory.
• Ability to travel and provide service in the whole country as well as periodic travel to other European countries and overnight travel. A current valid driver’s license is required.

Nice to have:

• Willing to work different shifts/flexible hours as business needs.
• Analytical mindset, able to analyze data, identify problems and find effective solutions.

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Check out our benefits at danaherbenefitsinfo.com. For more information, visit www.danaher.com.

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