Associate AI Solutions Architect — Enterprise AI & CX

Genesys-; Vimercate; In loco; EUR 49.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Commission bonus opportunities

Flexible-first culture

Learning and mentorship

Descrizione del lavoro

Genesys is hiring an Associate AI Solutions Architect in Vimercate, Italy. You will support customer engagements, demonstrate AI capabilities, and help prototype AI-powered experiences like virtual agents and agent assistance.

The role emphasizes collaboration with sales, product, and engineering teams, with mentorship from senior architects and a strong focus on cloud-based AI solutions. The position requires a near-term path to grow technical and consulting skills, bilingual English-Italian

Competenze

• Basic understanding of AI, ML, NLP, or generative AI concepts.
• Familiarity with APIs, web services, and modern software applications.
• Foundational programming skills (Python preferred).
• Interest in learning cloud platforms, enterprise software, and customer experience technologies.
• Basic understanding of data structures, databases, and system integrations is beneficial.

Mansioni

• Support customer discovery sessions to understand business challenges, CX goals, and AI use cases.
• Assist in building demonstrations, proofs-of-concept, and prototype solutions using Genesys AI capabilities.
• Help configure and test AI-powered experiences such as virtual agents, agent assistance, knowledge search, and conversational AI workflows.
• Learn how enterprise AI solutions are designed and deployed, including integrations with APIs, business systems, and external data sources.
• Collaborate with sales teams to prepare technical responses, solution recommendations, and customer presentations.

Conoscenze

AI concepts

APIs

Python

Cloud platforms

English

Italian

Formazione

Bachelor's degree in CS/Engineering or related field

Descrizione del lavoro

Genesys is hiring an Associate AI Solutions Architect in Vimercate, Italy. You will support customer engagements, demonstrate AI capabilities, and help prototype AI-powered experiences like virtual agents and agent assistance.

The role emphasizes collaboration with sales, product, and engineering teams, with mentorship from senior architects and a strong focus on cloud-based AI solutions. The position requires a near-term path to grow technical and consulting skills, bilingual English-Italian