Assistente 2° Governante - The St. Regis Florence

St. Regis Hotels & Resorts; Firenze; In loco; EUR 22.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual company bonus

Descrizione del lavoro

St. Regis Hotels & Resorts in Florence is seeking a Non-Management, full-time team member to support housekeeping operations, inspect guest rooms and public areas, and coordinate with Engineering and Front Office to maintain quality standards.

You will assist in hiring, training, scheduling, and coaching staff while following safety policies and ensuring professional appearance and service excellence across shifts.

Competenze

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Mansioni

• Inspect guest rooms, public areas, pool, etc. after cleaning to ensure quality standards.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities and coordinate with Engineering, Front Office, and Laundry.
• Prepare, distribute, and communicate changes in room assignments; communicate issues to next shift; complete required paperwork.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
• Follow all company safety policies; report maintenance problems or safety hazards; maintain professional appearance.
• Move, lift, push/pull, and operate equipment; use computers/POS systems and read information accurately.

Conoscenze

Communication skills

Supervisory experience

Formazione

High school diploma or GED

Descrizione del lavoro

Additional InformationAnnual Company Bonus

Job Number

26106280

Job Category

Housekeeping & Laundry

Location

Piazza Ognissanti 1, Florence, Italy, Italy, 50123VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Pay Range:

EUR 22.000 - 23.000 Annual Salary

Position Summary

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

Preferred Qualification

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.