Assistant Store Manager – Florence, Chocolate & Gelato

Venchi; Toscana; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Variable bonus up to 10%

Friendly work environment

Professional development opportunities

Diversity & Inclusion

Store discount 30%

E-commerce discount 40%

Complimentary gelato, coffee and water

Job summary

Venchi seeks an Assistant Store Manager for its Firenze (Florence) team. The role focuses on coordinating the team to hit goals, delivering high standards of customer experience, and supporting training in collaboration with the Store Manager.

If you thrive in dynamic retail and value Italian craftsmanship, this is your opportunity. The ideal candidate brings a background in international retail, strong multitasking ability, and excellent communication to ensure consistency across stores and a

Qualifications

• Former experience in an international retail-oriented company will be considered a plus.
• Strong selling technique and customer experience focus.
• Ability to train and onboard new team members with Store Manager collaboration.
• Excellent communication to keep the team updated with key changes.
• Proven track record in achieving store KPIs and managing schedules, inventory, and orders.

Responsibilities

• Support in coordinating the team to reach together business goals.
• Guarantee high standards of selling technique and customer experience.
• Support in training the team and new entries in collaboration with the Store Manager.
• Communicate effectively to the team to ensure each person is up to speed with key updates.
• Support in monitoring store KPIs and performance, store calendar (shifts, orders, forecast and inventory management) in order to reach store goals.
• Promote and guarantee Venchi’s service model.
• Support in executing visual merchandising guidelines and layouts.
• Promote smart initiatives to improve practical solutions and fill possible gaps.

Skills

Store leadership

Customer service

Sales targets

Team coordination

Bilingual Italian/English

Tools

POS systems

Job description

Venchi seeks an Assistant Store Manager for its Firenze (Florence) team. The role focuses on coordinating the team to hit goals, delivering high standards of customer experience, and supporting training in collaboration with the Store Manager.

If you thrive in dynamic retail and value Italian craftsmanship, this is your opportunity. The ideal candidate brings a background in international retail, strong multitasking ability, and excellent communication to ensure consistency across stores and a