Assistant Restaurant Manager

KNSA Hospitality Zürich AG; Lana; On-site; EUR 48,000 - 72,000; Full time

Job summary

Delano London is seeking an exceptional supervisor to join the pre-opening Lana Lusa team. Reporting to the Restaurant Manager, you will help launch and run Lana Lusa, the all-day restaurant, while supporting the wider Food & Beverage operation. You’ll be highly visible on the floor, delivering warm, intuitive hospitality from breakfast through dinner.

You will lead shifts, coach the team, manage reservations and support VIP dining and events as part of the broader Delano London F&B team.

Qualifications

• Experience in luxury hotel restaurant operations.
• Pre-opening experience is a plus and helps build a team from the ground up.
• Strong host presence with focus on guest journey and service quality.

Responsibilities

• Support the Restaurant Manager in Lana Lusa operations across breakfast, lunch and dinner.
• Lead shifts from the floor, coordinate sections and staff deployment to ensure guest-focused service.
• Coach and develop the team in real time and ensure SOPs are translated into practical service behaviors.
• Assist with recruitment, onboarding and training for the opening team.
• Coordinate with Culinary on service flow, menu knowledge and allergy handling.

Skills

Luxury hotel ops

Pre-opening

Staff development

Guest service

POS systems

Tools

Reservations

Job description

Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering

is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality

We are seeking an exceptional to join the pre-opening team of Delano London. Reporting to the Restaurant Manager, you'll play a key role in launching and running Lana Lusa, our all-day restaurant, while supporting the wider Food & Beverage operation. You'll be highly visible on the floor, helping the team deliver warm, intuitive service from breakfast through dinner

What you’ll do

• Support the Restaurant Manager in the day-to-day operation of Lana Lusa across breakfast, lunch and dinner
• Lead shifts from the floor, coordinating sections, pacing and team deployment while keeping the guest experience at the centre of every decision
• Act as a confident host and ensure the Lana Lusa guest journey feels personal, polished and unmistakably Delano
• Coach and develop the team in real time, reinforcing service standards, menu knowledge, confidence and genuine hospitality
• Support recruitment, onboarding and training of the opening team and help turn SOPs and training plans into practical service behaviours
• Work closely with Culinary on service flow, menu knowledge, allergies, pacing and communication between front and back of house
• Manage reservations, walk-ins, table allocation and guest requests in partnership with the reception team
• Support rotas, daily briefings, opening and closing procedures, cash handling and operational administration
• Monitor average spend, labour productivity, guest feedback and other operating indicators, identifying opportunities to improve performance
• Coordinate with Rose Bar, Room Service and Private Dining to create a seamless experience across the hotel
• Handle complaints and service recovery confidently and escape appropriately when required
• Support VIP dining, events and hotel activations and step across outlets when needed as part of the wider Food & Beverage team

What we’re looking for

• You have strong restaurant supervisory or assistant management experience within a luxury hotel, premium restaurant or high-quality lifestyle operation
• Previous pre-opening experience would be a real plus and you are comfortable helping build a team and operation from the ground up
• You are a natural host with excellent floor presence and a strong understanding of the guest journey
• You are confident leading a team through busy services and can balance structure, pace and attention to detail
• You have good commercial awareness and understand labour, average spend, productivity and operational controls
• You communicate clearly with Culinary and other hotel teams and solve problems calmly and quickly
• You are comfortable with POS, reservations and rota systems
• You are flexible to work breakfast, evenings, weekends and key hospitality moments

What’s in it for you

• The opportunity to launch Delano London and help shape the Food & Beverage experience from day one, with real influence over the culture and service style
• Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand
• The chance to challenge the norm and help create venues that can become both neighbourhood favourites and destinations in their own right, in an environment that is creative and rewarding
• Become part of a team that's passionate about creating great hospitality experiences, bringing together design, dining, nightlife and culture in a distinctly Delano way
• Plenty of opportunity for development as the hotel and the wider brand continue to grow

Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor