Assistant Manager

Metropolitan Pub Company; Firenze; On-site; EUR 40,000 - 46,000; Full time

Benefits offered by this job

33% discount on all brands

15% discount for family and friends

Employee assistance program

Enhanced maternity/paternity policies

Menopause friendly employer

50% discount at Greene King Inns

Refer a friend up to £1,500

Wagestream access

Retail discounts up to 30% with select

Discounts with partners

Job summary

Metropolitan Pub Company is seeking an Assistant Manager in Firenze, Italy, to support the General Manager and lead the team in delivering exceptional customer experiences.

You will champion brand standards, train team members, and ensure safety while maintaining high service quality. The role offers a competitive salary with bonuses and service charge, and benefits across our branded pubs.

Qualifications

• We require strong communication and leadership abilities.
• Must deliver great customer experiences and maintain high standards.
• Ability to think on your feet and adapt during busy shifts.
• Attention to detail and upholding brand standards.
• English proficiency to perform role safely and understand allergen controls.

Responsibilities

• Support the General Manager in day-to-day running of the business and in their absence.
• Lead the team in delivering amazing experiences for our customers.
• Act as a role model for training and development.
• Champion brand standards and ensure customer and team safety at all times.

Skills

Leadership

Communication

Customer experience

Adaptability

Attention to detail

English proficiency

Job description

As Assistant Manager, you’llbe at the heart of our management team, helping to ensure the smooth running of a busy pub. From the moment you step through the door, you lead by example making sure our Customers, and teams, have a great time.

Company Description

Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unbranded, each embodying its own personality and character. We’re the place to laugh with friends, to spend quality time with family, and to enjoy all that is great about a community pub – the food, the drink, the service and the atmosphere.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Qualifications

£34,000 - £39,000 + Bonus + Service Charge

What You'll Do As An Assistant Manager...

• Support the General Manager in the day to day running of the business and leading the business in their absence.
• Bring our brand to life by leading the team in delivering amazing experiences for our customers.
• Act as a role model for the team and support with training and development.
• Be a champion of brand standards & ensure customer & team safety at all times.

What You'll Bring...

• You’ll be passionate about delivering amazing experiences for customers.
• You’ll be great with people, and as a result, have great communication and leadership skills making sure you get the best out of people.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A keen eye for every small detail and a desire to uphold high standards in all that you do.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.