Assistant Center Sales Manager, Greater Naples

EWC Growth LLC.; Campania; On-site; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental + Vision insurance

401(k) plan

Life insurance

Paid parental leave

50% off retail products

Complimentary waxing services

Job summary

EWC Growth LLC. is seeking a high-energy Assistant Manager (ACSM) to lead a front-of-house team and drive an exceptional guest experience. You will coach and onboard staff, manage scheduling, and help achieve sales KPIs while maintaining smooth center operations.

As part of the Center Leadership Team, you’ll partner with the Center Sales Director to foster a guest-focused culture and elevate performance, with strong earning potential and benefits in a full-time hourly role.

Qualifications

• 2+ years of leadership or management experience in retail, hospitality, beauty, fitness, or similar
• Experience with POS systems and scheduling tools is preferred
• Strong communication, coaching, and guest-service mindset

Responsibilities

• Lead and develop the front-of-house team to deliver an exceptional guest experience
• Coach for sales goals and KPI attainment, with real-time feedback
• Oversee scheduling, payroll considerations, and daily personnel management
• Support center operations, cleanliness, safety, and organization
• Drive guest acquisition, retention, and retail initiatives
• Maintain a guest-ready front desk and shared spaces

Skills

Leadership

Coaching

Team development

Payroll processing

Tools

POS systems

Scheduling software

Zenoti

Job description

Assistant Manager (ACSM)

The Opportunity

We’re looking for a high-energy, people-firstAssistant Manager (ACSM)who knows how to create an incredible guest experience while motivating a team to perform at its best.

As a key member of ourCenter Leadership Team, you’ll partner closely with the Center Sales Director to bring the EWC Growth culture to life every day. You’ll coach and develop the front-of-house team, help drive sales and KPIs, keep center operations running smoothly, and make sure every guest leaves feeling confident, cared for, and excited to come back.

This is afull-time, hourly leadership positionwith strong earning potential, great benefits, and room to grow.

What You’ll Own

Lead + Develop Your Team

• Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience.
• Onboard new team members and set them up for success from day one.
• Support scheduling, shift coverage, and day-to-day personnel management.
• Co-lead Strut sessions and facilitate one-on-one coaching conversations.
• Review employee timesheets and support accurate payroll processing.
• Create a culture of accountability, energy, teamwork, and results.

Drive Sales + Guest Loyalty

• Lead from the front by educating guests onWax Passes, Services, and Products.
• Help the team achieve sales and performance goals through coaching and real-time feedback.Support guest acquisition, retention, and retail sales initiatives.
• Help develop and execute local store marketing efforts through grass-roots marketing opportunities.

Deliver an Exceptional Guest Experience

• Set the standard from check-in to check-out.
• Process appointments, payments, refunds, and guest requests with confidence and professionalism.
• Optimize the Reservation Book based on guest needs and Associate availability.
• Monitor guest satisfaction and step in quickly to resolve concerns.
• Make sure every interaction reflects the EWC Growth standard.

Keep the Center Running Like a Business

• Support weekly and monthly retail and COGS inventory counts.
• Complete weekly bank deposits and cash reconciliation.
• Help oversee center cleanliness, safety, maintenance, and organization.
• Keep the front desk, storage areas, and shared spaces guest-ready at all times.
• Jump in wherever needed to keep the team and center performing at their best.

Ready for Your Next Leadership Move?

If you’re competitive, people-focused, sales-minded, and ready to grow your leadership career, we want to meet you.

Bring the energy. Develop the team. Create unforgettable guest experiences. And help us grow.

You’ll Thrive Here If You…

• Have2+ years of leadership or management experience, preferably in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment.
• Are a currentKey Holder or emerging leader ready for your next step.
• Love coaching people and helping them win.
• Are comfortable talking about sales, goals, and KPIs - and know how to motivate a team around them.
• Have experience with POS and computerized scheduling systems;Zenoti preferred.
• Communicate clearly, professionally, and confidently.
• Stay organized and composed when things get busy.
• Bring positive energy, strong judgment, and a solutions-first mindset.
• Aren’t afraid to roll up your sleeves and lead by example.

• $17-$20/hour, based on experience,plus serious earning potential:
• Up to$6,000 in annual commissionbased on monthly sales targets
• Additional commission on Wax Pass sales
• Medical, Dental + Vision insurance
• 401(k) plan
• Life insurance
• Paid parental leave
• 50% off retail products
• Complimentary waxing services at any of our centers

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.