Assistant Service Center Manager

Henley VIOC; Napoli; On-site; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Paid on-the-job training

No late evenings – most locations end

Earned Wage Access

Tuition Reimbursement

Employee Discount – 50% off services

Job summary

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, seeks an Assistant Service Center Manager in Naples, FL to lead and develop a diverse team, elevating the customer experience and driving service excellence.

You will be on the fast-track to a management role, with on-the-job training, a culture of promoting from within, and focus on safety and efficiency across all daily operations.

Qualifications

• One year supervisory/leadership experience OR two years in a customer-facing retail role.
• At least six months of automotive experience.
• Willingness to learn and work as part of a customer-focused team.

Responsibilities

• Provide exceptional customer service and address concerns.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for any potential issues or areas that require attention.
• Conduct basic maintenance tasks such as tire rotations and fluid level checks.
• Keep track of inventory and ensure all supplies are readily available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines to ensure a safe working environment.

Skills

Leadership

Customer service

Team management

Job description

GA0016-E Naples
3570 Tamiami Trail E
Naples, FL 34112, USA

Description

Message and data rates may apply.

Are you a dedicated team player looking to level up your career? Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is looking for leaders! This is your gateway to learn the “ins & outs” of our service centers, develop as a leader, gain responsibility, and ultimately, move into a management role.

The Assistant Service Center Manager role is always on the move. You will be responsible for building and developing a diverse team that will differentiate our service experience from others. If you’re ready for the next level of your career, we’ll put you on the fast-track to success.

THE TOOLS WE’LL NEED FROM YOU

• Willingness to learn and work as part of a customer-focused team
• One year experience as a supervisor/third key/shift leader or assistant manager AND at least six months of automotive experience OR two years as a supervisor/third key/shift leader or assistant manager in a customer facing retail establishment.

THE TOOLS WE’LL PROVIDE TO YOU

• Paid on-the-job training
• No late evenings – Most locations close by 7pm
• Competitive pay set at $21.50per hour
• Now offering Earned Wage Access through DailyPay!
• Promoting from within – 95% of upper-level management started out in an entry-level position
• Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
• Tuition Reimbursement
• Employee Discount – 50% off most services for up to 2 vehicles
• Medical, Dental, Vision, and 401(k) Savings plan

*Terms and conditions may apply and benefits may differ depending on location

Responsibilities

• Provide exceptional customer service and address any concerns or questions.
• Perform oil changes, filter replacements, and lubrication services for vehicles.
• Inspect vehicles for any potential issues or areas that require attention.
• Conduct basic maintenance tasks such as tire rotations and fluid level checks.
• Basic computer knowledge/aptitude
• Keep track of inventory and ensure all supplies are readily available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines to ensure a safe working environment.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills
• Strong customer service and communication skills
• Ability to work in a fast-paced environment and handle multiple tasks.
• Able to learn and follow the VIOC SuperPro process for all services.
• Must have reliable transportation.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job

• Inspecting and replacing car lights and wipers.
• Check fluid levels and add fluids to vehicle when necessary.
• Inspect/replace engine air filter and cabin air filter.
• Add oil to engine in the proper amount based on specifications of vehicle make/model.
• Able to remove/rotate/lift/reinstall tires for tire rotation service.
• Lubricate necessary components of the chassis/driveline.
• Perform additional services on cooling systems and transmissions.
• Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
• Able to move from bay to bay to perform services on multiple vehicles.
• Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
• Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
• Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
• Able to move/transport items up to approximately 50 pounds.
• Able to work with tools to perform duties in tight sometimes hard to reach areas.
• Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
• In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
• In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
• In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
• In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
• In this position you will be required to function in narrow aisles or passageways such as catwalks.

Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.

We participate in the E-Verify program.

#GA0016#

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.